Operations Officer

Rentokil Initial; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A pest control service provider is seeking an Operations Officer in Dubai to oversee efficient execution of services while maintaining high quality and satisfaction standards. Responsibilities include managing service teams, planning schedules, and ensuring compliance with safety regulations. Candidates should have a Bachelor’s degree and at least 2 years of relevant experience. Fluency in English is required, and Arabic is a plus.

Qualifications

• Minimum of 2 years of experience in an operational role, preferably in pest management.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Fluency in English; proficiency in Arabic is an advantage.

Responsibilities

• Manage daily operations of service teams for pest control.
• Plan and organize daily service schedules.
• Supervise field teams to ensure compliance with protocols.
• Handle customer inquiries and complaints.
• Conduct regular audits of service quality.
• Collaborate with sales and marketing teams.

Skills

Strong analytical and problem-solving skills

Excellent communication skills

Proficient in Microsoft Office Suite

Education

Bachelor’s Degree in Business Administration or Operations Management

Tools

Operational management software

Job description

As an Operations Officer at Rentokil Boecker, you will oversee the efficient execution of pest control services while maintaining high standards of quality and customer satisfaction. Your primary responsibilities will include managing the daily operations of service teams, coordinating schedules, and ensuring compliance with safety regulations and company policies.

Key responsibilities include:

• Planning and organizing daily service schedules for technicians to ensure effective time management and resource allocation.
• Supervising field teams during service delivery to ensure that treatments are performed according to company protocols.
• Handling customer inquiries and complaints promptly, ensuring high levels of customer satisfaction.
• Conducting regular audits and evaluations of service quality and team performance.
• Maintaining accurate records of service deliveries, customer interactions, and inventory levels.
• Collaborating with sales and marketing teams to address client needs and enhance service offerings.
• Implementing training and development initiatives for team members to promote skill enhancement and service excellence.
• Analyzing operational data to identify trends, areas for improvement, and ensuring the continuous improvement of service processes.

Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• A minimum of 2 years of experience in an operational role, preferably within the pest management or service industry.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Excellent communication and interpersonal skills to interact effectively with clients and team members.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and operational management software.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Fluency in English; proficiency in Arabic is an advantage.