Operations Manager

Matchify; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A matchmaking service company in Dubai is seeking an organized Operations Manager to oversee daily operations and ensure exceptional client experience. The role involves managing workflows, maintaining confidentiality, and being a central point of communication. Candidates should have 3–5 years of experience in operations and strong communication skills. This is a full-time position offering a competitive salary and a respectful work environment.

Benefits

Competitive salary

Leadership role with ownership of core operations

Professional and respectful work environment

Competitive compensation based on experience

Qualifications

• 3–5 years of experience in operations, client services, or similar fields.
• Experience handling confidential client data and sensitive information.
• Professional, discreet, and client-focused mindset.

Responsibilities

• Oversee daily operational activities related to matchmaking services.
• Ensure a high-quality, personalized experience for all clients.
• Manage internal workflows for match selection and introductions.

Skills

Organizational skills

Process management

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration, Operations Management, Hospitality, or related field

Tools

CRM systems

Job description

About Matchify

Matchify offers a confidential and effective alternative to online dating apps for busy professionals seeking meaningful relationships. Our experienced matchmakers personally interview and hand-select compatible matches from an extensive database, ensuring introductions based on shared values, interests, and lifestyle. We place the highest priority on privacy, discretion, and personalized support throughout the matchmaking journey.

Role Overview

We are seeking a highly organized and detail-oriented Operations Manager to oversee and streamline the day-to-day operations of Matchify. This role is critical in ensuring smooth matchmaking workflows, exceptional client experience, strict confidentiality, and efficient coordination between matchmakers, clients, and internal teams.

Key Responsibilities

Operations & Process Management

• Oversee daily operational activities related to matchmaking services
• Develop, implement, and maintain standard operating procedures (SOPs)
• Ensure smooth coordination between matchmakers, client support, and management
• Monitor operational efficiency and continuously improve processes

Client Experience & Confidentiality

• Ensure a high-quality, personalized experience for all clients
• Maintain strict confidentiality and data privacy across all operations
• Handle sensitive client information with discretion and professionalism
• Manage operational escalations related to client services

Matchmaking Workflow Management

• Oversee client onboarding, profiling, and interview coordination
• Manage internal workflows for match selection and introductions
• Ensure accurate record-keeping and database management
• Support matchmakers with scheduling, follow-ups, and reporting

Team & Vendor Coordination

• Manage and coordinate operations staff, interns, and external vendors
• Assign tasks, monitor performance, and ensure deadlines are met
• Act as a central point of communication across operational functions

Reporting & Quality Control

• Prepare operational reports and performance summaries
• Track service delivery, client feedback, and internal KPIs
• Identify areas for improvement while maintaining service quality and discretion

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, or related field
• 3–5 years of experience in operations, client services, concierge services, or premium service businesses
• Strong organizational and process management skills
• Experience handling confidential client data and sensitive information
• Excellent communication and interpersonal skills
• Professional, discreet, and client-focused mindset

Preferred (Nice to Have)

• Familiarity with CRM systems and client databases
• Experience working with high-value or professional clientele
• Understanding of privacy standards and service quality control

What We Offer

• Competitive salary
• Leadership role with ownership of core operations
• Professional and respectful work environment
• Competitive compensation based on experience

Salary: AED 10,000 Per Month

Job Type: Paid Full Time Job

Location: 705, New Century Business Tower, Port Saeed, Dubai