Operations Manager

Apparel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An e-commerce company in Dubai is seeking an experienced Manager - Operations to lead their operations team. The successful candidate will oversee daily operations, optimize processes, and manage vendor relationships. With at least 5 years of relevant experience, strong leadership, and analytical skills, this full-time position offers a competitive salary and benefits including employee discounts and health insurance.

Benefits

Competitive salary

Company employee discounts across all brands

Medical & health insurance

Collaborative work environment

Good vibes work culture

Qualifications

• 5+ years of experience in operations management, preferably in an e-commerce or retail environment.
• Proven leadership skills with the ability to manage and motivate a team.
• Strong analytical and problem-solving abilities.

Responsibilities

• Oversee daily operations of the e-commerce platform ensuring efficiency.
• Develop and maintain strong relationships with vendors.
• Ensure customer orders are fulfilled accurately and timely.

Skills

Leadership

Analytical skills

Negotiation

Vendor management

Communication

Education

Bachelor's degree in business administration, Operations Management, or related field

Tools

ERP systems

WMS systems

Job description

Overview

We are seeking a highly motivated and experienced Manager - Operations to lead our operations team. In this role, you will be responsible for managing day-to-day operations, optimizing operational processes, and ensuring that the operational aspects of our e-commerce business run smoothly and efficiently. You will play a key role in enhancing customer satisfaction, managing vendor relationships, and driving continuous improvement in operational efficiency.

Operational Leadership

• Oversee the daily operations of the e-commerce platform, ensuring efficiency, quality, and cost-effectiveness.
• Lead and motivate the operations team to achieve productivity and performance targets.

Process Optimization

• Analyze current operational processes and performance, identifying opportunities for improvement.
• Implement strategies to enhance efficiency, reduce costs, and improve customer service.

Vendor Management

• Develop and maintain strong relationships with vendors, suppliers, and logistics partners.
• Negotiate contracts and manage vendor performance to ensure timely delivery and quality of goods and services.

Inventory Management

• Oversee inventory levels and ensure they are maintained efficiently, minimizing stockouts and overstock situations.
• Implement inventory management systems and processes to optimize stock levels and reduce inventory costs.

Customer Satisfaction

• Ensure that customer orders are fulfilled accurately and timely.
• Work closely with the customer service team to resolve issues and improve the overall customer experience.

Team Development

• Recruit, train, and develop operations team members.
• Foster a positive and productive work environment, encouraging teamwork and collaboration.

Compliance and Risk Management

• Ensure all operations comply with legal regulations and company policies.
• Assess and mitigate operational risks that could impact business continuity.

Required Qualifications

• Bachelor's degree in business administration, Operations Management, Supply Chain Management, or a related field.
• 5+ years of experience in operations management, preferably in an e-commerce or retail environment.
• Proven leadership skills with the ability to manage and motivate a team.
• Strong analytical and problem-solving abilities.
• Excellent negotiation and vendor management skills.
• Proficiency in using ERP and WMS systems.
• Outstanding communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.

Benefits

• Full-time role
• Competitive salary
• Company employee discounts across all brands
• Medical & health insurance
• Collaborative work environment
• Good vibes work culture.