Operations Manager

Wirex; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial services provider in the UAE seeks an Operations Manager to oversee daily workflows and ensure compliance with regulatory standards. The ideal candidate has at least 5 years of experience in financial services operations in the Middle East, strong leadership skills, and proficiency with CRM and ERP systems. This role offers a competitive tax-free salary and opportunities for professional development.

Benefits

Competitive tax-free salary

Health insurance

Annual performance bonuses

Career advancement support

Relocation support if applicable

Qualifications

• 5+ years of experience in operations within financial services in the Middle East.
• Strong understanding of local regulatory frameworks.
• Proficiency with operational systems and tools.

Responsibilities

• Oversee daily operational workflows to ensure service execution.
• Develop procedures to align with regulatory requirements.
• Lead cross-functional operations teams and manage performance.

Skills

Leadership skills

Operational management

Regulatory compliance knowledge

Communication skills

Cultural awareness

Education

Bachelor's degree in Finance or Business Administration

MBA or relevant certifications (CAMS, CFA)

Tools

CRM systems

ERP systems

Digital workflow platforms

Job description

Responsibilities

• Oversee daily operational workflows to ensure seamless execution of financial services.
• Develop and implement procedures to align with local and regional regulatory requirements (e.g., SCA, DFSA, CMA, CBB).
• Ensure operational compliance with AML, KYC, and internal risk frameworks.
• Lead and manage cross-functional operations teams; oversee staff onboarding, training, and performance.
• Drive continuous improvement in processes to enhance service delivery and cost-efficiency.
• Coordinate with finance, compliance, IT, and external vendors to resolve issues and implement new solutions.
• Prepare and present reports to senior management and regulatory bodies as needed.
• Support expansion initiatives across the GCC and broader MENA region.

Requirements

• Minimum 5 years of experience in operations within financial services in the Middle East.
• Strong understanding of regional regulatory bodies and frameworks (e.g., DFSA, ADGM, SAMA, CMA, CBB).
• Bachelor\'s degree in Finance, Business Administration, or related field (MBA or certifications such as CAMS, CFA are an advantage).
• Demonstrated leadership and team management skills.
• Proficiency with operational systems and tools (CRM, ERP, digital workflow platforms).
• Excellent communication skills in English; Arabic is highly desirable.
• Culturally aware with the ability to navigate multi-national, diverse work environments.

Benefits

• Competitive tax-free salary and annual performance bonuses
• Health insurance, annual leave, and relocation support (if applicable)
• Career advancement and professional development support
• Exposure to high-growth financial markets across the MENA region
• A collaborative and growth-oriented work environment

Cryptowirex is an equal opportunity employer committed to building a diverse workforce.