Operations Lead – Last-Mile & Store Operations

Q-Express Documents Transport - G25; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company seeks an experienced Operations Lead in Dubai to manage end-to-end operations and ensure high customer satisfaction. You will supervise store operations, drive performance management, and continuously improve processes. Candidates should have experience in customer-facing environments and possess strong analytical and problem-solving skills. Proficiency in Excel and knowledge of Six Sigma or Lean techniques is preferred. Join us to redefine fast delivery and make history.

Qualifications

• Experience in customer-facing environment, warehousing, logistics, or manufacturing.
• 1-3 years of experience managing a process and people.
• Ability to operate effectively under pressure.

Responsibilities

• Manage end-to-end operations for a large site or combination of small sites.
• Meet customer-facing metrics while maintaining cost targets.
• Prepare and implement training plans for team members.

Skills

Customer service skills

Communication skills

Interpersonal skills

Analytic skills

Problem-solving skills

Tools

Excel

Six Sigma tools

Lean techniques

Job description

A leading e-commerce company seeks an experienced Operations Lead in Dubai to manage end-to-end operations and ensure high customer satisfaction. You will supervise store operations, drive performance management, and continuously improve processes. Candidates should have experience in customer-facing environments and possess strong analytical and problem-solving skills. Proficiency in Excel and knowledge of Six Sigma or Lean techniques is preferred. Join us to redefine fast delivery and make history.