Operations engineer

Caliberly; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is seeking an Operations Engineer to monitor and optimize operational systems. Key responsibilities include ensuring system reliability, troubleshooting incidents, and improving operational workflows. The ideal candidate has a Bachelor's degree in Engineering or IT, with 3–6 years of experience in similar roles. This position offers competitive compensation and the chance to work in a structured, process-driven environment.

Benefits

Competitive compensation and benefits

Career development opportunities

Qualifications

• 3–6 years of experience in operations, systems engineering, or technical support roles.
• Strong understanding of system operations and incident management.
• Familiarity with operating systems and infrastructure concepts.

Responsibilities

• Monitor production systems and applications to ensure availability.
• Respond to operational incidents and troubleshoot issues.
• Execute routine operational tasks and support continuous improvement.

Skills

System operations

Incident management

Problem-solving

Monitoring tools

Collaboration

Education

Bachelor's degree in Engineering or IT

Tools

Ticketing systems

Monitoring platforms

Job description

Job Title -Operations Engineer

About the Role

We are seeking a proactive and technically skilled Operations Engineer to support, monitor, and optimize day-to-day operational systems and infrastructure that enable smooth business and technical operations. This role focuses on ensuring system reliability, operational efficiency, and timely issue resolution while collaborating closely with engineering, DevOps, and business teams.

Key Responsibilities

Operational Support & System Monitoring

• Monitor production systems, applications, and infrastructure to ensure availability and performance.
• Respond to operational incidents, troubleshoot issues, and coordinate resolutions.
• Perform root-cause analysis and implement preventive measures.

Process Execution & Optimization

• Execute routine operational tasks, system checks, and maintenance activities.
• Identify opportunities to improve operational workflows, automation, and efficiency.
• Support continuous improvement initiatives across operations.

Collaboration & Issue Management

• Work closely with development, QA, DevOps, and infrastructure teams to support releases and deployments.
• Coordinate with internal stakeholders to resolve operational issues affecting business processes.
• Communicate system status, risks, and incident updates clearly.

Documentation & Compliance

• Maintain accurate operational documentation, runbooks, and procedures.
• Ensure operational activities comply with internal policies and quality standards.
• Support audits and compliance requirements where applicable.

Performance & Reliability Support

• Track system performance metrics and operational KPIs.
• Assist in capacity planning and system optimization efforts.
• Support high-availability and disaster recovery processes.

Qualifications & Experience

• Bachelors degree in Engineering, Information Technology, or a related field.
• 3–6 years of experience in operations, systems engineering, or technical support roles.
• Strong understanding of system operations, monitoring, and incident management.
• Familiarity with operating systems, networking basics, and infrastructure concepts.
• Experience working with operational tools, ticketing systems, and monitoring platforms.
• Strong problem-solving skills and ability to work under pressure.
• Effective communication and coordination skills.

Key Competencies & Behaviours

• Operationally focused and detail-oriented
• Strong troubleshooting and analytical ability
• Proactive and ownership-driven mindset
• Ability to work in fast-paced environments
• Collaborative and team-oriented approach
• Commitment to reliability and continuous improvement

What We Offer

• Competitive compensation and benefits
• Opportunity to support enterprise-grade operational systems
• Exposure to cross-functional technical and business teams
• Structured and process-driven work environment
• Career development and learning opportunities

Apply now!