Operations Associate

Miral Experiences; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading entertainment company in Abu Dhabi is looking for a Guest Services Associate to ensure a positive experience for all guests. Responsibilities include greeting guests, managing queue lanes, and assisting with purchases using a computerized Point of Sale system. Ideal candidates should have a higher secondary education and some communication skills. Previous retail and customer service experience is desirable. Adaptability to work outdoors in various weather conditions is a must.

Qualifications

• Higher secondary or equivalent education.
• Moderate verbal communication skills.
• Basic knowledge of cash handling.

Responsibilities

• Greet and welcome guests in a professional manner.
• Assist guests with purchases and questions.
• Manage and maintain queue lanes and entrances.
• Sell tickets via a computerized POS system.
• Collect payments through various methods.
• Upsell products and services to enhance revenue.
• Conduct guest surveys and handle complaints.
• Respond to emergency situations ensuring guest safety.

Skills

Verbal communication skills

Cash handling skills

Good communication skill

Education

Higher secondary or equivalent

Job description

Job Description

• Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace
• Engage each guest as a unique individual and listen attentively to their requests and questions
• Assist and advise guests to make purchases by recommending, describing and demonstrating products.
• Manage and maintain queue lanes, turn stiles, entrances and exits
• Sell tickets and retail products via a computerized Point of Sale (POS) system
• Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
• Maintain awareness and adherence to company’s cash handling policies
• Maintain knowledge and awareness of ongoing promotions
• Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
• Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory
• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
• Applying product knowledge while handling guests and improve the same on a regular basis.
• Manage lost and found counter and locker area cording to company’s lost and found policy
• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety. Participate in any evacuation (drill or real) if necessary
• Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
• Working on promotions and achieving set targets.
• Assisting in quarterly and yearly inventory.
• Any other tasks that may be required from time to time to perform to meet the needs of the business.
• Medically able to work in all weather conditions.
• Physical able to carry/lift items, climb ladder etc

Essential

• Higher secondary or equivalent
• Moderate verbal communication skills
• Basic knowledge of cash handling skills
• Good communication skill

Desirable

• Previous retail experience
• Previous customer care experience
• Previous experience in handling guest complaints

About Us

Miral Experiences