Openings & Guest Experience Intern

AccorCorpo; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality company in Dubai is seeking an intern for a 6-month position starting September 2025. The intern will support hotel openings and guest experience initiatives while collaborating with senior executives. Candidates must possess excellent communication skills, be adaptable, and have strong project management abilities. This full-time role offers the chance to gain valuable experience in luxury hospitality, with a focus on supporting key projects and analyzing performance metrics.

Qualifications

• Fluency in English required.
• Understanding of key hotels openings and Guest Experience metrics.
• Prior experience in supporting Senior Executives is a plus.

Responsibilities

• Support hotel openings across all projects for Raffles & Fairmont brand.
• Assist with budget establishment and reporting.
• Create and update presentations for stakeholders.
• Analyze KPIs related to hotel performance.

Skills

Excellent Communication Skills

Project and Time Management Skills

Analytical Skills

Strong Adaptability and Organizational Skill

Technical Skills (Word, PowerPoint, Excel)

Job description

Gain valuable experience as you build your career in luxury hospitality. Support the Hotel Openings Manager the Guest Experience Manager and the Senior Vice Presidents of Openings and Guest Experience Raffles & Fairmont on various significant projects contributing to the Brands portfolio of new hotel openings conversions closings as well as the Guest Experience KPIs for the brands.
Internship to commence September 2025 - Duration 6-Months

Summary of Responsibilities

• Support the Hotel Openings across all opening / conversion and closing projects for the Raffles & Fairmont Brand globally

• Assists and supports processes together with the GX manager and HOS Manager set out by the department.

• Pre Opening Budget establishment / Hotel Openings Tool Taskworld / Presentation establishment / Dashboarding POBs

• Production of useable reports and metrics related to the departmental requirementsre memos schedule meetings take minutes and other administrative tasks.

• Update PPT for key stakeholders as per the requirements and create different PPTS depending on Greenfield or Takeover or De-Flag.

• Bi-weekly/Monthly update meetings with different departments taking minutes and logging them in Taskworld and WeMax.

• Assists with Analyzing KPIs related to the Quality Performance of the hotels by ways of usings tools such as VOG Trust You LQA

Qualifications

• Excellent Communication Skills fluency in English

• Understands the drivers of key hotels openings and GXmetrics (financial commercial CX People)
• Prior experience in supporting Senior Executives
• Strong Adaptability and Organizational Skill

• Project and Time Management Skills

• Analytical Skills

• Technical Skills (Word PowerPoint Excel)

Additional Information

Based from the Accor Office in Dubai UAE.

Our Commitment to Diversity & Inclusion: we are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work

No

Employment Type

Full-time