Open Market Advisor

HSBC; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

A leading international bank in Dubai is seeking an Open Market Advisor to enhance customer engagement and manage high net worth clients. The role requires a strong understanding of banking products, sales experience with affluent individuals, and excellent interpersonal skills. The successful candidate will drive customer service initiatives and coordinate banking needs for assigned companies. This position aims at boosting performance and fulfilling business targets in a competitive environment.

Benefits

Professional development opportunities

Inclusive workplace culture

Qualifications

• Complete understanding of IWPB products and services.
• Proven experience dealing with high net worth individuals.
• Ability to manage high network clients.

Responsibilities

• Conduct banking activities to meet IWPB strategy.
• Drive customer engagement and improve penetration.
• Be the first contact for assigned companies' banking needs.

Skills

Networking strategy development

Communication skills

Negotiation skills

Customer service orientation

Problem solving

Education

Graduation degree

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC International Wealth and Premier Banking (IWPB)

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

• Open market advisor is responsible for conducting multiple activities in order to deliver outcomes in line with the IWPB strategy through a need based selling approach (EDRAS) across acquisition, revolving and borrowing. The Open market advisor will work closely with the overall AEL portfolio and non AEL companies in driving improved penetration. They will be responsible to manage customer expectations through service clinics, open days, regular meetings and improved engagement with the company in making HSBC the preferred banking partner.
• Meeting performance expectations across Acquisition (excluding Premier), Revolving and Borrowing, in addition to Experience and Quality KPIs
• Be the first point of contact for the employees of assigned companies for fulfilling banking needs.
• Identify client needs for Wealth, International Banking Corridors, Private Banking, and refer them to respective lines of business

To be successful in the role, you should meet the following requirements:

• Complete understanding of the IWPB products, propositions and services, including the global service standards, and the ability to communicate this effectively to customers
• Proven experience dealing with and selling products and services to high net worth individuals
• Adept of developing a networking strategy and proven ability to achieve activity and outcome goals
• Knowledge of competitor activity, propositions and offers
• Excellent performance year by year
• Ability to manage high network clients
• Strong communications and interpersonal skills
• Strong negotiation skills
• Good team player
• Excellent problem solving skills
• Effective / seamless handover of customer relationships to those with appropriate skills to manage them
• Customer service orientation
• Risk awareness
• Graduation degree is a must – to secure a UAE Visa and Work Permit

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.