Onboarding Specialist SaaS

DiliTrust; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

A prominent SaaS company seeks a Project Manager in Dubai to oversee project planning and delivery. The successful candidate will collaborate with cross-functional teams, manage customer relationships, and ensure project milestones are met. Candidates should have 3 to 5 years of experience in managing SaaS projects, strong communication skills, and proficiency in English, Arabic, and French. Opportunities for travel within GCC and Africa are available. Join a rapidly growing company committed to innovation and work-life balance.

Qualifications

• 3 to 5 years of experience managing SaaS projects from initiation to completion.
• Availability to travel within GCC and Africa (1 to 2 trips per semester).
• Strong understanding of project management tools and best practices.

Responsibilities

• Oversee planning and delivery of projects with cross-functional teams.
• Provide advice and training to new and existing customers.
• Monitor project progress against timelines and budgets.

Skills

Project management methodologies

Excellent communication skills

Leadership

Interpersonal skills

SaaS project management

English

Arabic

French

Education

PMP or other project management certifications

Job description

Ready to be part of the Legal Tech revolution

As the leading SaaS publisher in Europe Dilitrust is transforming legal departments worldwide with cuttingedge technology.

Our Impact :

From General Meeting reports to AIassisted contract life management our teams across France Spain Italy Canada Mexico and MEA are the driving force behind our global success. We are pleased to provide daily support to 2300 customers in 50 countries with a 80 of them being Cac 40 companies.

Our Ambition :

To be the first French legal tech to achieve Unicorn status with a valuation surpassing 1 billion.

Our Recognition :

Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the Happy at Work and Tech at Work label since 2019.

What will you find at DiliTrust

• Innovation : Be at the forefront of legal tech advancements.
• Global Impact : Collaborate with diverse teams in an international and multicultural context.
• Career growth : Grow and develop within the future unicorn of legal tech.
• Stimulating workplace : Experience the positive Happy at Work environment.

About the Role :

The Project Manager will be responsible for overseeing the successful planning and delivery of projects. He will collaborate closely with crossfunctional teams including developers and stakeholders to ensure projects are completed on time and meet the highest quality standards.

Responsibilities:

• Consult and prescribe optimal structure and use cases per each customer.
• Provide advice and training to new and existing customers.
• Collaborate in the creation of documentation to help scale onboarding efforts.
• Identify potential risks and develop mitigation strategies to ensure successful project delivery. Proactively address issues and obstacles that may impact project timelines or quality.
• Monitor project progress against established timelines and budgets. Prepare regular status reports and presentations for stakeholders highlighting key achievements challenges and milestones.
• Nurture customer relationship and share best practices and experience with the CS Global team.
• Identify opportunities for process improvement and optimization within the project management framework. Drive initiatives to enhance efficiency productivity and collaboration across teams.
• Collaborate with the team participate actively in ongoing initiatives and campaigns.
• Support the activities of the department.

Requirements:

• Proven experience managing SaaS projects from initiation to completion 3 to 5 years of experience)
• English Arabic French speaker (German is a plus)
• Availability to travel to GCC Africa Morocco 1 to 2 trips/semester)
• Strong understanding of project management methodologies tools and best practices.
• Excellent communication leadership and interpersonal skills.
• PMP or other project management certifications are a plus.

Why join us :

• Location: Dubai
• Joining a fastgrowing company in an international environment (offices in France Italy Spain Canada Germany Dubai and Mexico City);
• 25 Nationalities: cosmopolite & multicultural mindset
• Our people matter worklife balance is important at DIliTrust
• Key moment to join DiliTrust in terms of growth and opportunities

Our values:

At DiliTrust our values guide everything we do. Trust is our foundation ensuring transparency and integrity in every action.
We promote inclusion fostering a culture of empathy diversity and belonging where everyones voice is valued.
We foster a hands on spirit encouraging initiative resilience and actionoriented thinking to meet challenges.
We strive for excellence constantly pushing boundaries to drive innovation and demonstrating generosity in all our endeavors.
Above all we succeed as a team united by a common goal: collaboration.

Recruitment process:

• HR interview
• Hiring Manager interview (on site)
• Chief Of CS interview

Required Experience:

Unclear Seniority