Officer

National Bank of Fujairah; Fujairah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Fujairah is seeking an Officer for Central Operations to manage a team in Account Services. The role involves ensuring efficient functioning of the section, maintaining high service standards, and managing corporate accounts. Candidates should have a bachelor's degree in a business-related field and at least 3 years of experience in corporate account management, alongside solid customer service and basic computer skills.

Qualifications

• A minimum Bachelor degree in a business-related field or equivalent.
• 3 years of prior experience in Corporate Account opening and maintenance.
• Basic computer skills.
• Good English language aptitude.

Responsibilities

• Plan, develop, and supervise a range of activities within Account Services.
• Respond to internal and external customers promptly and courteously.
• Prepare and comment on reports/statistics as requested by management.
• Suggest improvements to enhance efficiency and effectiveness.
• Resolve process problems and verify/troubleshoot information.

Skills

Customer Service

Good English language aptitude

Basic computer skills

Education

Bachelor’s degree in a business-related field or equivalent

Job description

Officer – Central Operations (Account Services)

Job Purpose

To manage a team within a pre‑assigned section in Account Services with a view to ensuring the efficient functioning of that section, achieving timely and accurate completion of work in line with specified procedures and delivering quality customer service in line with agreed service standards, utilising available resources.

Key Accountabilities

• Independently plan, develop, carry out and supervise a range of activities within a pre‑assigned section(s) to ensure that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Undertake other duties at a similar level or at a higher as required when requested by line management.
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section(s) assigned.
• Suggest improvements to enhance the efficiency and effectiveness of bank procedures.
• Resolve process problems and troubleshoot, verifying/investigating information outside normal procedures.
• Immediately escalate to the Manager Account Services any breach, risk or loss event suspected.
• Perform user acceptance testing pertaining to BPM/T24.
• Perform business continuity recovery team activities.

Job Context

Assist in Trade Services roll‑out of new products by interacting with cross functional teams.

Education

A minimum bachelor’s degree in a business‑related field or equivalent.

Experience and Skills

• A minimum Bachelor degree in a business‑related field or equivalent.
• 3 years of prior experience in Corporate Account opening and maintenance.
• Basic computer skills.
• Good English language aptitude.

Technical Competencies

Customer Service – Service Delivery; Advanced Transaction Processing and Control; Advanced Product Knowledge and Documentation; Proficient Policies and Procedures; Expert Data Management; Advanced Core and Regulatory Banking Systems; Proficient Process Re‑engineering; Basic.

Behavioural Competencies

Change and Innovation – Basic; Communication – Basic; Evaluating and Solving Challenges – Basic; Results Orientation – Basic; Working and collaborating with others – Basic.

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