Office Assistant Supervisor

Ejadah; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading service management company in Dubai is seeking an experienced Tea & Coffee Assistant Supervisor to oversee daily operations, ensure service standards, and manage a team of 28 assistants. The role involves training staff, maintaining quality control, and acting as the primary contact for management. Candidates should have strong communication skills, be experienced in service management, and possess knowledge of beverage etiquette. This position offers the opportunity to work in a dynamic environment with a focus on staff development.

Qualifications

• Experience in managing a team of service staff.
• Strong communication skills and ability to resolve issues promptly.
• Knowledge of service standards and beverage etiquette.

Responsibilities

• Oversee daily deployment and attendance of Tea & Coffee Assistants.
• Act as first point of contact for management and resolve service issues.
• Conduct training sessions on service etiquette and standards.

Job description

Job Purpose

To act as the primary point of contact for all management for all Tea & Coffee Assistant (TCA)–related services, ensuring smooth daily operations, staff discipline, adherence to service standards, prompt reporting, and continuous training.

Key Accountabilities

Operational Supervision

• Oversee daily deployment and attendance of 28 Tea & Coffee Assistants.
• Ensure all service stations are manned and conduct routine spot‑checks.
• Manage replacements, absenteeism, and break schedules.

Client Relationship & First‑Line Support

• Act as first point of contact for management.
• Attend coordination meetings and resolve service issues promptly.

Training & Development

• Conduct weekly training sessions on service etiquette, beverage standards, hygiene, grooming, and communication.
• Maintain competency and attendance logs.

Reporting & Administration

• Prepare daily deployment reports and incident logs.
• Maintain checklists and staff records.

Quality Control & Service Standards

• Conduct hygiene and quality inspections and implement corrective actions.

Staff Management

• Induct new joiners, monitor grooming, punctuality, and performance.
• Recommend replacements for underperforming staff.