Night Front Office Manager - VIP Guest Experience

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Night Manager in Dubai to oversee the Front Office Team. The ideal candidate has experience supervising in hotel settings, proficiency in English and Arabic, and exceptional customer service skills. Responsibilities include managing night operations, resolving guest issues, and ensuring high standards of service. This role offers the chance to be part of a dynamic team in a renowned hotel brand that values guest experiences and teamwork.

Qualifications

• Must have previous supervisory experience in Front Office within hotel/leisure/retail.
• Strong leadership and interpersonal skills required.
• Ability to effectively manage customer service expectations.

Responsibilities

• Oversee Front Office operations to maintain high standards.
• Ensure team is prepared to deliver exceptional guest experiences.
• Maximize room occupancy and manage hotel operations.

Skills

Excellent command of both English & Arabic

Supervisory experience in Front Office

High level of IT proficiency

Excellent leadership and communication skills

Accountable and resilient

Customer service commitment

Ability to work under pressure

Excellent grooming standards

Flexibility

Team player

Job description

A leading global hospitality company is seeking a Night Manager in Dubai to oversee the Front Office Team. The ideal candidate has experience supervising in hotel settings, proficiency in English and Arabic, and exceptional customer service skills. Responsibilities include managing night operations, resolving guest issues, and ensuring high standards of service. This role offers the chance to be part of a dynamic team in a renowned hotel brand that values guest experiences and teamwork.