Network Support Spec

NCR Atleos; Dubai; On-site; AED 257,000 - 331,000; Full time

Job summary

A leading technology firm in Dubai seeks a Network Support Specialist (Security Engineer) to provide on-site and remote support for clients. This role involves understanding customer needs, implementing new features, and troubleshooting issues within systems and networks. Candidates should have a Bachelor's degree in Computer Sciences, with at least 5 years of experience in system and network solutions and strong communication skills. This position offers the opportunity to work in a dynamic environment with a focus on security best practices.

Benefits

Globally inclusive company culture

Equal opportunity employer policies

Qualifications

• 5 years experience in implementing and managing system and network solutions.
• In-depth experience in security best practices and guidelines.
• Spoken and written fluency in English.

Responsibilities

• Understand customer organizational structures and support processes.
• Implement new products and features for clients.
• Troubleshoot support cases and provide solutions.

Skills

Presentation skills

Troubleshooting skills

Communication skills

Team player

Self-motivated

Education

Bachelor's degree in Computer Sciences

Tools

CRM solutions like MS Dynamics and Salesforce

UNIX systems (RHEL & CentOS)

Job description

About NCR Atleos

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary

Title: Network Support Specialist (Security Engineer)

Location: Dubai UAE

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary

The Technical Support Specialist provides on-site and remote support for customers existing solution and provide solution implementation. The Technical Support Specialist will be required to develop and maintain an expertise on the products deployed within the Customers site in terms of system and network solutions. Technical Support Specialist will be representing NCR within the customer.

Key Areas of Responsibility

The Technical Support Specialist will be responsible for:

• To understand the Customers organizational structures and become familiar with the Customers implementation support processes and procedures to help in designing a solution that is highly available and sustainable.
• Implement new products and features for any new or existing clients change requests.
• To perform software upgrade on system applications and to ensure that they are implemented and functioning correctly.
• To troubleshoot support cases.
• To hold technology workshops with the Customers to discuss problems and to provide case status updates including the reasons for any problems encountered and the workarounds and/or solutions.
• Provide training material and perform handover sessions with client technical and business users.
• Responsible for maintaining documentation diagram Incident Reports Root Cause Analysis.

Basic Qualifications

• Bachelors degree minimum required in Computer Sciences
• 5 years experience in Implementing and managing system and network solution.
• Excellent presentation skills and leading workshops with business and technical users.
• Implementation and Operation experience for high availability and disaster recovery architecture.
• Strong knowledge of UNIX systems (RHEL & CentOS).
• Good knowledge of CRM solutions like MS Dynamics and Salesforce etc.
• In depth experience in security best practices and guidelines.
• Strong communication and presentation skills.
• Excellent troubleshooting skills.
• Team player self-motivated creative and flexible avid learner.
• Spoken and Written Fluency in English.

Why join NCR Atleos:

• NCR Atleos is committed to being a globally inclusive company where all people are treated fairly recognized for their individuality promoted based on performance and encouraged to strive to reach their full potential.

• EEO Statement
  NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

• To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.