NetSuite Senior Delivery Manager

Oracle; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global technology company in Dubai seeks an experienced manager for their Advanced Customer Support role. The candidate will consult with clients to help them unlock value from their NetSuite solutions, while engaging with various customers, from newly implemented solutions to multinational accounts. This position offers a competitive salary, flexible working hours, and a commitment to diversity and inclusion in the workplace.

Benefits

Competitive salary

Flexible and remote working

Learning and development opportunities

Employee Assistance Program

Inclusive culture

Qualifications

• Previous relevant experience in application-centric roles.
• Experience with ERP software solutions, particularly NetSuite.
• Ability to creatively develop and present new business solutions.

Responsibilities

• Consult with customers on how to maximize their NetSuite solutions.
• Identify functional improvements for assigned customers.
• Work with engagement teams to deliver customer initiatives.

Skills

Application-centric functional or technical roles

Experience in Warehouse Distribution, Retail, Manufacturing, Finance, Software Services

NetSuite or competitive cloud-based ERP software solutions

Creativity and ability to present new ideas

Job description

Why work at Oracle

• Join a global workplace where you can make an impact.
• We offer competitive salaries and exciting benefits along with flexible and remote working to suit your lifestyle.
• Get access to development opportunities that can advance your career an Employee Assistance Program to support your mental health and core benefits such as medical life insurance and access to retirement planning.
• Be yourself in an inclusive culture where employee resource groups champion our diverse communities.

What you’ll do

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first‑ever qualifying as cloud Annual Recurring Revenue (ARR) -- that provides functional and technical Enterprise Resource Planning (ERP) solution sustainment to drive continuous NetSuite improvement and value.

• Gain a thorough understanding of your assigned customers strategies challenges and long and short‑term goals.
• Consult with and provide advice and guidance to your customers on how to unlock value from their NetSuite Solutions based on your knowledge of their business as if you were an extension to their own team.
• Identify and deliver functional improvements for your assigned customers NetSuite with other engagement team members including the Engagement Manager, Technical Consultants, Solution Architects and the Support team to ensure delivery of your customers priority change initiatives.
• Understand expected business outcomes and deliver within an agreed budget and timeframe.
• Work with a variety of customers from those with newly implemented base solutions to the large multi‑national strategic accounts.

Responsibilities

Skills and Qualifications needed:

• Previous relevant experience in application centric functional or technical roles.
• Experience in one of these vertical markets: Warehouse Distribution Retail Manufacturing Finance Software Services.
• NetSuite or competitive cloud‑based Enterprise Resource Planning (ERP) software solution experience.
• Proven creativity the ability to develop and present new ideas and conceptualize new approaches and solutions.

What we will offer you

• A competitive salary with exciting benefits.
• Flexible and remote working so you can do your best work.
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support your mental health.
• Employee resource groups that champion our diverse communities.
• Core benefits such as medical life insurance and access to retirement planning.
• An inclusive culture that celebrates what makes you unique.

Life at Oracle and Equal Opportunity

An Oracle career can span industries roles Countries and cultures giving you the opportunity to flourish in new roles and innovate while blending work life in.

In order to nurture the talent that makes this happen we are committed to an inclusive culture that celebrates and values diverse insights and perspectives a workforce that inspires thought leadership and innovation.

At Oracle we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds perspectives and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application interview process and in potential roles to perform crucial job functions.

Thats why were committed to creating a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.

Level - IC4

Required Experience:

Manager