Move Coordinator (Emirati Preferred)

Move One; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A logistics company in Dubai is seeking a Move Coordinator to manage household goods relocations. This role requires excellent customer service skills and at least 1 year of experience in logistics or freight forwarding. Responsibilities include serving as the main point of contact for clients, coordinating all aspects of the moving process, and ensuring compliance with documentation standards. The ideal candidate holds a Bachelor's degree and is proficient in MS Office applications. The position offers opportunities for career growth within a dynamic team.

Qualifications

• Minimum 1 year of coordination experience in Moving, Logistics, or Freight Forwarding.
• Strong customer service and communication skills, with English required and French preferred.
• Proficient in MS Excel and MS Office applications.

Responsibilities

• Serve as the single point of contact for clients and respond to inquiries within 24 hours.
• Coordinate and monitor packing, transport, storage, and final delivery for all moves.
• Prepare shipping instructions and ensure compliance with documentation and regulations.
• Maintain shipment statuses and proactively communicate delays or changes.
• Handle service disruptions and claims promptly.
• Work with vendors and finance for accurate invoicing and prepayments.

Skills

Excellent customer service

Strong organizational skills

Problem-solving skills

Proficiency in MS Excel

Proficiency in MS Office

Communication skills in English

Communication skills in French

Education

Bachelor's degree

Job description

Job Description

The Move Coordinator manages all stages of household goods relocations, from origin to destination, ensuring on‑time delivery, cost efficiency, and high customer satisfaction. They serve as the primary point of contact for clients throughout the moving process.

Key Responsibilities

• Client Communication – Serve as the single point of contact for clients, internal teams, and external partners; respond to all inquiries within 24 hours.
• Move Planning & Execution – Coordinate and monitor packing, transport, storage, customs clearance, and final delivery for all moves.
• Documentation & Compliance – Prepare shipping instructions, customs documentation, and invoices; ensure compliance with company procedures and international relocation standards.
• Shipment Tracking – Maintain up‑to‑date shipment statuses using internal and external systems; proactively communicate delays or changes.
• Issue Resolution – Handle service disruptions, claims, and exceptions promptly and professionally.
• Financial Accuracy – Work with vendors, Sales, Finance, and Billing to ensure accurate invoicing and collect prepayments from prepay customers before service delivery.

Skills

Minimum 1 year of coordination experience in Moving, Logistics, or Freight Forwarding.

• Excellent customer service and communication skills (English required; French preferred).
• Strong organizational and problem‑solving skills.
• Proficiency in MS Excel and other MS Office applications.

Role‑Specific Requirements

• Availability during the busy summer season is expected. Vacation is permitted but limited to one week during this period and must be coordinated with the team.
• The company encourages taking extended time off during the less busy winter season.

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Preferred Candidate

Career Level: Entry Level

Years of Experience: Min 1 – Max 2

Residence Location: United Arab Emirates

Nationality: United Arab Emirates

Degree: Bachelor's degree