Model

Flip retail; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality management company seeks an Appointment Agent in Dubai. You will manage room reservations, respond to inquiries, and enhance guest experiences through upselling. The role requires excellent telephone skills and a commitment to guest service. Join our team and contribute to our objective of providing exceptional service in a vibrant hotel environment.

Qualifications

• Strong telephone communication skills to respond promptly to inquiries.
• Ability to utilize hotel management systems for reservations.

Responsibilities

• Schedule and enter room reservation requests using Opera.
• Respond promptly to telephone and email inquiries.
• Update reservations to ensure smooth check-in and check-out processes.
• Maximize revenue by upselling guest rooms and promoting facilities.

Skills

Telephone Skills

Job description

Set within the business and lifestyle heart of Dubai—purposefully situated in the business and enterprise zone of Sheikh Zayed Road—the Carlton Downtown Hotel is your 4-star resort of choice. Located within the city's innovative architecture and moments away from key landmarks such as the Dubai World Trade Center, Dubai International Financial Center, Dubai Mall, Burj Khalifa, and the Dubai Canal, the Carlton Downtown Hotel keeps you close to the vibrant heart of the city's attractions.

Job Descriptions

As an Appointment Agent, you will work under the general supervision of the Supervisor, following established policies and procedures to oversee all reservation activities.

• Schedule and enter room reservation requests using the Opera (Hotel Management System)
• Respond promptly to telephone and email inquiries
• Update reservations to ensure smooth check-in and check-out processes
• Maximize revenue by upselling guest rooms and promoting hotel facilities
• Coordinate with Sales and other departments as needed
• Respond to questions regarding hotel products and services via telephone, fax, email, etc.
• Make reservations with accurate information to exceed guest expectations
• Understand Revenue Management strategies, sell room levels, and market rates, applying these strategies based on available hotel inventory
• Maintain knowledge of all facilities across the hotel's properties in the UAE, including services and operating hours, to respond confidently and effectively to inquiries
• Consistently demonstrate a commitment to excellent guest service and profitability, fulfilling designated responsibilities
• Ability to cross-sell properties and enhance cross-sell conversion rates

Skills Needed

Telephone Skills

Compensation & Benefits

• Base Salary: To be discussed during the interview

This job posting is active. Apply now to join our team!