Model

Abroad Work; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Abu Dhabi is seeking a Concierge to provide exceptional guest services by managing requests and directing calls. Ideal candidates should possess excellent English skills, with Arabic being a plus. The role involves promoting hotel amenities, resolving guest issues, and performing various concierge tasks. Accommodation and transportation are provided, alongside benefits such as annual paid leave and medical insurance.

Benefits

Accommodation provided

Transportation provided

Annual paid leave

Work visa

Flight tickets

Medical insurance

Qualifications

• Comprehensive understanding of the in-room dining menu.
• Ability to handle guest requests and coordinate with Guest Service Agents.
• Professional issue resolution both in person and over the phone.

Responsibilities

• Provide wake-up call services to in-room guests.
• Perform concierge duties on various occasions.
• Direct external calls to appropriate departments.

Skills

Telephone etiquette

Opera PMS proficiency

Excellent English skills

Arabic speaking preferred

Job description

While in Abu Dhabi for business or leisure, enjoy the luxury and comfort of a home at Majlis Grand Mercure Abu Dhabi Resort. From studios to executive suites, all 198 rooms feature fully furnished kitchens, free Wi-Fi, and LCD HD TVs. Our 24-hour concierge service caters to your every need, and room service is available around the clock. Savor Mediterranean and Arabic cuisine at our rooftop restaurant, or experience authentic French café offerings at La Maison du Goût.

Located in the heart of a vibrant and multicultural city, Majlis Grand Mercure Abu Dhabi offers various attractions: take a guided tour of the Sheikh Zayed Grand Mosque, one of the world's largest; explore the desert dunes in a 4x4 or from a vantage point; visit the stunning Emirates Palace along the Corniche, a hub for international events and performances. For beach lovers, our pristine sands and clear waters provide the ultimate luxury.

Job Descriptions

About the Role:

• Provide wake-up call services to in-room guests and assist with internal calls.
• Have a comprehensive understanding of the in-room dining menu.
• Handle guest requests and coordinate with Guest Service Agents.
• Perform concierge duties on various occasions.
• Resolve guest issues professionally, maintaining decorum both in person and over the phone.
• Direct external calls to appropriate departments.
• Promote hotel amenities and ensure guests are aware of the locations of services and outlets.
• Language requirements: Excellent English skills; Arabic speaking preferred.
• Skills needed: Telephone etiquette, Opera PMS proficiency.

Benefits:

• Basic salary: To be discussed during the interview.
• Accommodation: Provided.
• Transportation: Provided.
• Annual paid leave, work visa, flight tickets, and medical insurance are included.

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