Medicaid Enrollment & Intake Specialist (Onsite) Lakeland, FL

RSi; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare revenue management firm in Dubai seeks a Medicaid Enrollment & Intake Specialist to determine patient eligibility for Medicaid and other programs. The ideal candidate will have strong problem-solving skills, a background in healthcare, and be proficient in Microsoft applications. This position offers competitive pay and opportunities for professional growth in a supportive environment.

Benefits

Competitive pay

Professional growth opportunities

Fully remote position options

Collaborative environment

Employee Recognition Program

Flex Schedules

Wellness Seminars

Qualifications

• Bachelor's Degree preferred.
• High School Diploma or equivalent required.
• Demonstrates problem solving and case management skills.
• Proficient with technology such as phone systems and Microsoft software applications.
• Excellent written and verbal communication skills.
• Knowledge of Medicaid and Social Service programs.
• Understanding of HIPAA and HITECH patient confidentiality laws.

Responsibilities

• Determine patient’s eligibility for state, federal, or county programs.
• Maintain case load and uphold productivity standards.
• Develop and maintain professional relationships with hospital staff and patients.
• Prepare documents and ensure accuracy.
• Adhere to and support organizational standards.

Skills

Problem solving

Case management

Written communication

Verbal communication

Technology proficiency

Knowledge of Medicaid

Education

Bachelor’s Degree preferred

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you Sharp, Enthusiastic, and Committed?

If so, RSi may be an excellent employer for you. At RSi, people are the engines that drive success.

We have developed a successful company over the past 20+ years, augmented with a best in class combination of benefits and incentives in the business. We believe a culture driven by sharp, committed, and enthusiastic employees is one of the keys to our organizational success. We only engage in Healthcare Revenue Cycle Management strategies that require treating clients and patients/guarantors with dignity and respect. Positions that offer base pay plus bonus/commission structures provide the opportunity for increased income and encourage healthy competition. We are growing rapidly and are looking for team members with our DNA who are driven to succeed. Are you the next member of our team?

Join Our Team

At least 1/3 of all RSi new hires come from internal referrals. Our current open positions are linked below. We look forward to reviewing your application!

Position: Medicaid Enrollment & Intake Specialist (Onsite) Lakeland, FL

Location: Lakeland, FL

Job Id:106

# of Openings:2

Enrollment & Intake Specialist

Pay Range: $21.00- $22.75 per hour | Schedule: Sunday-Thursday 8:00am-4:30pm or Monday-Friday 8:00am-4:30pm | Location: Lakeland, FL

Work Where Excellence is Recognized

At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers—and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day.

As an Enrollment Specialist, you have the unique opportunity to advocate for patients and their families, while working hand in hand with hospital personnel to determine eligibility for Medicaid, Social Security Disability, and various County programs. We are looking for you to act as liaisons between government entities and patients to secure funding for healthcare services rendered at Lakeland Regional Hospital.

What You'll Do:

• Determine patient’s eligibility for state, federal, or county programs.
• Maintain case load, uphold productivity standards.
• Develop and maintain professional relationships with hospital staff, patients, and state workers.
• Prepare documents, ensure accuracy and completion.
• Adhere to and support organizational standards, policies, and procedures.
• Perform other duties as assigned.

What We're Looking For:

• Bachelor’s Degree preferred.
• High School Diploma or equivalent required
• Demonstrates problem solving and case management skills.
• Proficient with technology such as phone systems, computers, Microsoft software applications such as Word, Excel, Outlook, etc.
• Excellent written and verbal communication skills
• Knowledge of Medicaid, Social Security Administration, and County Social Service programs
• An understanding of HIPAA and HITECH patient confidentiality laws to protect the patient, client, and company.
• Knowledge of major hospital systems and healthcare environment

Why You'll Love RSi:

• Competitive pay with ample opportunities for professional growth.
• Fully remote position with a stable Monday–Friday schedule.
• Collaborative, performance-driven environment with expert leadership.
• Mission-driven work supporting essential healthcare services.
• Recognition as a nationally respected leader in healthcare revenue management.

Physical Requirements:

Requires prolonged sitting, standing, and walking.

Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment.

Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Requires lifting papers or boxes up to 15 pounds occasionally.

Work must be performed inside the hospital or facility.

Travel to other offices and/or client facilities may be required.

What to Expect When You Apply:

Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence.

We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow.

Ready to be part of something special? Apply now and join our team!

At RSi, we are committed to staying at the forefront of the revenue cycle management industry, which is why many of our leaders are active members of ACA International. Our executives regularly attend ACA conferences, engage in industry-leading discussions, and serve on key committees to help shape best practices and policies. This involvement ensures that we remain well-versed in the latest regulations, trends, and innovations—allowing us to deliver informed, compliant, and forward-thinking solutions to our clients.

RSi is proud to be an AAPC Corporate Member, reinforcing our commitment to professional growth and excellence in revenue cycle management. Through this membership, up to 40 team members gain exclusive access to industry-leading resources, including discounted certification exams, the Codify tool for enhanced coding accuracy, and free continuing education opportunities. Employees can also attend AAPC’s virtual conferences, staying ahead of industry trends without travel. By investing in our team’s development, we ensure our professionals have the skills and knowledge to excel in medical coding, billing, and compliance.

In addition to our outstanding work environment for both remote and on-site talent, we are pleased to offer an above market competitive compensation package including:

Competitive Compensation

Above Market Health Coverage Options

Employee Recognition Program

Lunch & Learns

Flex Schedules

Monthly Virtual Staff Meetings

Holiday Celebrations

Wellness Seminars

Learn the STAR Interview Technique

The ability to demonstrate your problem‑solving skills and competence through real‑life examples is crucial. The STAR interview technique offers a structured method for showcasing your expertise and the impact you’ve made in your previous roles. Here’s how you can prepare for your next interview using the STAR method.

Understanding the STAR Technique

The STAR interview method is an organized approach to answering behavioral interview questions by discussing the Situation, Task, Action, and Result. This technique helps interviewers understand how you’ve handled specific scenarios in your past work experiences and what outcomes your actions produced.

1. Situation

Begin your response by setting the stage. Provide context around the scenario or challenge you faced. Be as specific as possible but concise; the goal is to paint a clear picture of the background and the stakes involved.

2. Task

Next, describe your responsibility in that particular situation. What were you tasked with achieving? This part of your answer should clarify your role and the objectives set before you, highlighting any specific challenges that made the task noteworthy.

3. Action

This is where you detail the actions you took to address the task. Focus on what you did, how you did it, and any skills or tools you utilized. This section is your opportunity to highlight how you apply your knowledge and skills in practical settings, demonstrating your problem‑solving capabilities.

4. Result

Finally, share the outcomes of your actions. Emphasize the positive impact of your decisions, both immediate and long‑term. Results should ideally be quantifiable (e.g., improved patient outcomes, enhanced team efficiency, reduced costs), but qualitative results can also be powerful (e.g., improved patient satisfaction).

Preparing Your STAR Responses

Preparing your STAR responses involves introspection and analysis of your work history.
Here’s how to do it effectively:

• Reflect on Your Experiences: Review your resume and consider your most impactful work experiences. Think about challenges you faced, tasks you handled, and the results of your actions.
• Choose Relevant Examples: In healthcare, relevant examples might include handling emergencies, improving patient care protocols, or leading a team through a critical project. Make sure your examples are relevant to the role you are applying for.
• Practice Your Delivery: Once you have your examples, practice articulating them clearly and concisely. The way you communicate your answers can be just as important as the content itself.

By framing your experiences using the STAR method, you not only provide the interviewer with clear, structured answers but also demonstrate your reflective abilities and readiness for future challenges in your industry. Start preparing today and approach your next interview with confidence!

Equal Opportunity Employer

RSi is committed to selecting and employing qualified individuals while fostering an inclusive and equitable workplace. RSi strictly prohibits discrimination in all employment practices, including recruitment, hiring, training, promotion, termination, compensation, and other terms, conditions, or privileges of employment, based on race, color, gender, pregnancy, national origin, religion, age, disability, or any other protected characteristic as defined by law. Reasonable accommodations will be provided to qualified individuals with legally recognized disabilities, unless doing so would impose an undue hardship or create a direct threat to the safety of the workplace or operations. RSi maintains a zero‑tolerance policy for discriminatory or unfavorable speech or actions related to age, disability, race, color, gender, pregnancy, religion, national origin, or any other protected characteristic. This applies to interactions with employees, contractors, vendors, clients, and all others affiliated with RSi. Such behavior will not be tolerated and may result in disciplinary action up to and including termination.