Manager Venue Operations

Dubai World Trade Centre; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading event management venue in the United Arab Emirates is seeking a seasoned manager to oversee event operations. Responsibilities include setting project targets, improving workflow efficiency, and managing logistics for exhibitions. Candidates must have at least 10 years of relevant experience and a university degree. Proficiency in Microsoft Office and Excel is required. The role may require working evenings and weekends, with travel as necessary. This position offers a chance to impact diverse and high-profile events.

Qualifications

• 10+ years in a managerial role, particularly in events or venue operations.
• Experience with large exhibition logistics.
• Ability to work in a fast-paced environment.

Responsibilities

• Set team projects and targets for events.
• Improve departmental efficiency and develop new revenue streams.
• Lead destination management projects within budget.
• Provide technical expertise to planning and operations.
• Liaise with teams and clients to solve challenges.
• Plan venue readiness for events and assess impacts.
• Monitor SLAs and SOPs for new projects.
• Conduct operational risk assessments.

Skills

Time management

Multi-tasking

Identifying revenue sources

Event HSE standards

Public communication

Microsoft Office

Excel

Education

University Degree or Equivalent Professional Qualification

Job description

• Set the team mid and end year projects and targets to achieve
• Improve efficiency of the department and create new initiatives to improve the workflow and have new revenue streams from within the department
• Take the lead on some destination management projects and complete them within budget and timelines
• Provide event technical expertise to the Planning & Operations team
• Liaise with the Panning & Operations team and clients, attend / arrange operational meetings, propose solutions and manage problems and challenges Assess recurrent customers’ challenge reviews and propose solutions
• Provide day-to-day expertise to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position
• Plan Venue readiness for Contractors and Organizers for all events and assess back-to-back tenancy and concourse usage impact and communicate pro-active operational plans
• Ensure SLAs and SOPs are created and monitored where required between departments and process put in place regarding any new projects
• Carry out event operational risk assessment and coordinate with all departments as and when required
• Due to the nature of the work, sometimes require to work weekends, evenings and long hours and at various venues managed by DWTC
• Some client meetings may take place off site or at an alternative venue and Travel may be required

Formal Education

• University Degree or Equivalent Professional Qualification

Work Experience

• At least 10 years of relevant experience in a managerial role in an event or venue operational role. Experience of large exhibition build-up and tear-down logistics

Skills and Knowledge

• Ability to manage own time to ensure targets are hit
• Ability to multi-task in a fast-paced work environment
• Ability to identify key revenue sources
• Very good knowledge of event HSE standards
• Demonstrated ability to interact and communicate with the public
• Proficient computer skills including Microsoft Office and Excel