Manager

Majid Al Futtaim; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail organization in Ras al-Khaimah is seeking a People & Organization Manager. This role manages a large frontline workforce, ensuring effective staffing, coaching, and employee engagement within supermarket operations. The ideal candidate will have 5-7 years of relevant experience, strong knowledge of UAE labor laws, and excellent communication skills. A supportive work environment focused on personal growth and development is provided.

Benefits

Friendly work environment

Collaborative culture

Leadership development opportunities

Qualifications

• 5–7 years of experience in P&O management.
• Strong knowledge of UAE labor laws and compliance.
• Experience in managing large teams across multiple sites.

Responsibilities

• Ensure optimal staffing through effective workforce planning.
• Oversee frontline performance and coaching.
• Manage employee relations and grievance processes.
• Lead employee training and development programs.
• Enhance employee morale, engagement, and retention.

Skills

Workforce planning

Employee relations

Coaching line managers

Interpersonal skills

Communication skills

Education

Bachelor’s degree in Human Resources or Business Administration

Job description

Overview

The People & Organization Manager oversees all people-related activities for a large frontline workforce within supermarket operations. The role ensures effective workforce planning, strong frontline engagement, capability building and coaching for managers, and consistent delivery of core P & O processes. Acting as a strategic partner to operations, the P&O Manager provides hands-on support across multiple stores while promoting a positive, compliant, and high-performing work environment.

Responsibilities

• Ensure optimal staffing across stores through effective workforce planning and collaboration with recruitment teams.
• Oversee frontline performance, supporting store leaders with reviews, coaching, and performance-related interventions.
• Manage employee relations matters, including grievances, investigations, and disciplinary actions.
• Ensure consistent onboarding and delivery of frontline training and development programs.
• Lead initiatives that enhance morale, engagement, and retention of store-based employees.
• Coach store managers and supervisors to strengthen leadership and people management capabilities.
• Monitor attendance, absenteeism, and timekeeping trends, taking action where needed.
• Ensure consistent execution of core P&O processes such as performance reviews, probation assessments, talent identification, and improvement plans, while supporting operational or structural changes.

Qualifications

• Proven experience managing large frontline teams across multiple sites, with strong knowledge of UAE labor laws and compliance.
• Skilled in workforce planning, attendance management, and handling employee relations matters, including grievances and disciplinary cases.
• Experienced in coaching line managers and developing frontline leadership capabilities.
• Strong interpersonal and communication skills, with the ability to influence at all organizational levels.
• Resilient, calm under pressure, and able to manage ambiguity and tight timelines; fluent in English (Arabic or other regional languages is a plus).
• Bachelor’s degree in Human Resources, Business Administration, or related field, with 5–7 years of P&O experience, including 2–3 years in a fast-paced environment.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.