Manager, Partner Solution Consulting – EMEA SOUTH

ServiceNow; Dubai; Hybrid; AED 300,000 - 400,000; Full time

Job summary

A leading technology company in Dubai is seeking an experienced leader to manage the Partner Solution Consulting team for EMEA SOUTH. This role involves leading a diverse team, driving strategic engagements, and supporting demand generation. The ideal candidate should have over 8 years of pre-sales experience, strong leadership skills, and proficiency in AI integration. This position offers a unique opportunity to make an impact across a diverse region.

Qualifications

• Excellent communication and storytelling skills for both technical and executive audiences.
• Data-driven management style focused on outcomes and continuous improvement.
• Willingness to travel up to 50% of the time.

Responsibilities

• Lead, coach, and inspire a multicultural pre-sales team.
• Drive the evolution of the partner ecosystem to be AI-native.
• Support partners with go-to-market execution and joint pipeline generation.

Skills

Experience in leveraging AI

8+ years of pre-sales or solution consulting

3+ years managing partner-facing or pre-sales teams

Proficiency with ServiceNow AI platform

Strong leadership and coaching skills

Fluency in English

Job description

About the role

We are looking for an experienced and inspirational leader to join ServiceNow and manage the Partner Solution Consulting (PSC) team for EMEA SOUTH. You will lead a diverse team of Partner Solution Consultants across multiple countries, driving strategic engagements with our partner ecosystem and supporting demand generation and pipeline growth.

What you’ll do

• Lead, coach, and inspire a multicultural pre-sales team from early career to senior consultants.
• Drive the evolution of our partner ecosystem to be AI-native.
• Lead partner Ready-to-Sell enablement and capacity-building initiatives aligned with EMEA South GPC strategies while adapting to regional needs to maximize growth and customer success.
• Support partners’ go-to-market execution and joint pipeline generation across EMEA South.
• Collaborate with Global Partner & Channel (GPC) leadership, Sales, Pre-Sales, and Marketing to prioritize efforts and scale partner impact.
• Represent ServiceNow with strategic partners and executive stakeholders as a trusted advisor.
• Support team members’ career development and align growth plans with business objectives.
• Monitor and report on Partner SC engagement, workload, KPIs, and ROI, identifying opportunities to optimize and scale.
• Ensure high levels of partner and stakeholder satisfaction through consistent communication and engagement levels.

Qualifications

What we’re looking for

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of pre-sales or solution consulting experience, ideally in CRM, AI, or related cloud industries.
• 3+ years managing partner-facing or pre-sales teams.
• Proficiency with ServiceNow AI business transformation platform or technical expertise in cloud software solutions.
• Experience with Global / Regional System Integrators, Service Providers, or Advisory firms.
• Strong leadership, coaching, and team-building skills; experience managing multicultural, distributed teams.
• Data-driven, structured management style focused on outcomes and continuous improvement.
• Proven ability to collaborate across Sales, Pre-Sales, Partner, Marketing, and Product teams to maximize partner impact.
• Excellent communication and storytelling skills for both technical and executive audiences.
• Fluency in English; additional European languages are a plus.
• Willingness to travel up to 50% of the time.

Why join us?

This is a unique opportunity to lead at the intersection of partner strategy, technology innovation, and business growth. If you are passionate about enabling partners, developing talent, and making an impact across a diverse region, we would love to hear from you.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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