Manager Operations (DWC)

FedEx Group; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is seeking a results-driven Manager Operations responsible for managing courier operations at DWC Hub at Al Maktoum Airport. The role requires at least 5 years of experience in operational leadership within the logistics industry. You will oversee a 24/7 hub, optimizing processes and leading teams in a fast-paced environment. A bachelor's degree in logistics or supply chain management is required, and preference will be given to UAE-based candidates.

Benefits

Inclusive workplace

Opportunities for growth

Commitment to sustainability

Qualifications

• A minimum of 5 years of proven experience in an operational leadership role within logistics, courier, or transportation industry.
• A good understanding of quality principles and data analysis.
• Strong communication skills to interact with a multicultural team.

Responsibilities

• Responsible for the end-to-end management of courier operations.
• Manage resources, departments, and teams to ensure operational goals are met.
• Oversee a 24/7 hub in a fast-paced environment.

Skills

Leadership Skills

Planning & Organizing Skills

Judgement & Decision Making Skills

Presentation Skills

Analytical Skills

Education

Bachelor's degree in logistics, supply chain management, or related field

Job description

Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Air Operations; Hub & Gateway Operations; Ramp Operations; Cross Border Linehaul; On Road; Handling; Property & Facilities; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management, Spot Management; Lift; Hub & Gateway Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Weight & Balance (Ramp Operations); Cross Border Trucking Operations Control; Admin & Support; Manifesting; Dispatch (Heavy Weight); Flight Operations; Feeder Operations; Reporting & Analysis; Quality & Process Improvement; Contract Management; Supplemental Aircraft Operations; Aircraft Handling; Pick Up & Delivery; Quality Management; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic & International); Customer Services/ Support Group; Ground Linehaul/ Road Linehaul; Insurance & Claims Management (Brazil); Commercial Airline Management, Spot Management, Lift; Hub & Gateway Control Centre; Clearance Regulatory; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Linehaul & PUD Risk Management (Brazil); Manages Ground/ Road Hub; Gateway or Ramp Operation (Excludes Station Operations); Air Hub; Manages Ground Hub

Instead of the original strong tags, all emphasis has been converted to bold. The content remains the same and is kept focus on responsibilities as listed.

Note: Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date

Manager Operations – Nightshift and weekends

Location: DWC Hub at Al Maktoum Airport

Are you a results-driven and experienced Manager Operations with a deep understanding of the courier and logistics industry? Do you thrive on optimizing processes, leading high-performing teams, and ensuring seamless operations in a fast-paced environment? We're looking for a dedicated and experienced management professional to join our team in Dubai and contribute to the future of logistics. This position is based in DWC Hub at Al Maktoum Airport (DWC) and the incumbent will be required to work nightshift and weekends.

The Role:

As the Manager Operations, you will be responsible for the end-to-end management of our courier operations. This is a hands-on role where you will manage resources, departments, and teams to ensure that operational goals are met consistently and efficiently. Your responsibilities may span across different functions within the country, including managing a 24/7 hub.

Key requirements:

• A bachelor's degree in logistics, supply chain management, or a related field.
• A minimum of 5 years of proven experience in a similar operational leadership role within the logistics, courier, or transportation industry.
• A good working knowledge of Hub & Spoke system
• A good working knowledge of SGHA processes for booking, retrieval & handling courier/freight/DG
• Experience with vendor management
• Experience in handling shuttles/trucks & security e-sealing processes
• Familiarity with an automated sort systems would be a distinct advantage
• Extensive experience in supervising/managing a team in a time driven environment
• A good understanding of quality principles and data analysis
• Exposure to managing vendors and dealing with government authorities (Police, Customs, etc)
• Strong communication skills to be able to interact and align with a multicultural team as well as internal/external stakeholders

Preference will be given to UAE based candidates

Why join us?

At FedEx, we believe in People-First, Performance-Driven leadership. We foster a culture where we:

• Care for each other: We build a safe, respectful, and inclusive workplace.
• Commit to do good: We champion sustainability and social responsibility.
• Own outstanding: We deliver exceptional quality in everything we do.
• Drive results: We translate strategy into tangible business success.
• Create what’s next: We innovate today for tomorrow's challenges.

This is more than just a job—it’s a mission to shape the future of logistics. If you are a trailblazer in operational leadership, passionate about empowering people and building high-performance teams, we want to hear from you.

Ready to make your mark? Apply now and join a global movement.

Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.