Manager - Onsite Operations

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail and media company based in Dubai is seeking a Manager - Operations to oversee the preparation and optimization of digital media campaigns. You will be responsible for managing campaign activation, coordinating cross-functional teams, and analyzing performance metrics for continuous improvement. The ideal candidate will have a strong background in digital advertising, excellent collaboration skills, and a minimum of 6 years experience in the field. Join us to drive impactful media campaigns across multiple channels.

Qualifications

• Minimum 6 years of experience in a similar role.
• At least 3 years in the retail or media industry.

Responsibilities

• Activate and deliver digital campaigns across platforms.
• Plan and coordinate onsite campaigns across media channels.
• Monitor campaign performance and collaborate for insights.
• Drive collaboration with internal teams and partners.

Skills

Self-management skills

Understanding of ad delivery processes

eCommerce knowledge

Creative thinking

Campaign workflow management

Knowledge of ad-serving standards

Job description

The Manager - Operations is responsible for preparation, activation, delivery and optimisation of MAF Precision Media campaigns across various digital media channels. The role holder is also responsible for cross‑functional teams (i.e. sales, ecommerce, onsite) alignment to deliver successful MAF Precision Media campaigns/ activations.

He/she will also be responsible for monitoring campaign performance and effectiveness, feedback and co‑ordinate with yield manager to identify areas for improvement and perform optimization.

Responsibilities

Campaign Management

• Activate and deliver digital campaigns across various platforms, from timeline management through to creative approval, trafficking, and troubleshooting
• Plan, coordinate, and execute onsite campaigns across various media channels
• Accountable for maximising budget utilisation & campaign ROAS performance
• Troubleshoot creative issues and monitor under/over delivery issues
• Track campaign status, identify and troubleshoot delivery issues, and review reporting data for quality assurance

Optimisation

• Monitor campaign performance and effectiveness, analyzing metrics and collaborate with yield manager to develop actionable insights
• Measure and optimise campaigns using dashboards & analytics reports against delivery and KPI objectives

Collaboration & Communication

• Contribute to digital operations processes, recommend updates and efficiencies. Educate teams, schedule check‑ins for ongoing maintenance, and help ensure adoption
• Drive collaboration with internal cross‑functional teams and external partners to discuss campaign setup (i.e., KPI goals), execution, QA, troubleshooting, and optimisation success.
• Responsible in documentation for approvals & ensure nothing is missed across multiple campaigns running concurrently.

Minimum experience

• Minimum 6 years in the related function
• Preferably 3+ years in the retail/ media business or closely related industry

Skills

• Ability to self‑manage & self‑motive to learn new things
• A concrete understanding of the ad delivery processes
• Experiences in working with eCommerce environment/ CMS will be a plus
• Familiar with creative assets with a creative mind set
• Understanding of campaign workflow management tool
• Knowledge of technical market standards (ad‑serving, SSP, DSP, etc.) is preferred