Manager- Mortgages

First Abu Dhabi Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major financial institution in Dubai seeks a Product Manager for the mortgage business. The role involves managing product strategy, enhancing customer journeys, and maintaining strategic partnerships. Ideal candidates should have over 10 years of banking experience, with at least 5 years in product management, along with strong communication and project management skills. This full-time role does not offer remote work but allows for a dynamic work environment with continuous learning opportunities.

Qualifications

• 10+ years of banking experience with at least 5 years in Product Management.
• Strong knowledge of Digital Systems and IT Infrastructure.
• Ability to develop a robust end-user experience.

Responsibilities

• Support Head of Mortgage on comprehensive management of the Mortgage Business.
• Develop and implement business strategies for market growth.
• Maintain healthy relationships with developers and brokers.

Skills

Project management

Strategic implementation

Communication skills

Digital Systems knowledge

Team collaboration

Education

Bachelor's degree in business or equivalent

Job description

Job Purpose

Support Head of Mortgage on comprehensive management of the Mortgage Business of FAB (Islamic and Conventional) with the aim of building a sustainable & profitable assets book.

Accountabilities

Support Head of Mortgage Product on the followings:

Strategy

• Develop and implement business strategies aimed at prudently growing the market share of the Mortgage business of FAB.
• Build and sustain a long-term profitability model by driving sales volumes through continuous product innovation and attractive product value proposition while controlling risk within acceptable levels through prudent lending policies and procedures.
• Lead key business projects aimed at achievement of overall strategic objectives.

Portfolio Management

Financial

• Achieve portfolio growth and performance targets through management and delivery of key transformational projects.
• Ensuring mortgage related fee and revenue accounts are accurately and appropriately linked to avoid revenue seepage during new product launch as well as maintenance and enhancement of existing product.

Portfolio Quality and Risk Management

• Responsible for maintenance review & update of Business Continuity records in line with and guidance of Group Business Continuity Management Policies.
• As a Business Continuity Coordinator ensuring team members are aware of Business Continuity Policy by conducting tabletop exercises.
• Responsible for maintenance review & update of Departments Risk & Control Self Assessment by identifying and mitigating departments known and potential risks aiding in articulating risk appetite of the department.
• Documenting all elements of Departments Business Model Canvas by identifying recording and updating information about key partners activities resources value propositions internal and external customer relationships channels customer segments revenue stream and cost structure.
• Updating and reporting Process Privacy Fraud & Business Continuity related Risks & Controls are documented along with their assessment and action plans in line with Group Operational Risk Managements policies and guidelines.

Product Management

Policies, Processes and Procedures

• Aiding in enhancing departments productivity by continually working on improving integrated processes and standard operating procedures.
• Reviewing credit parameters and policies providing feedback to management suggesting and initiating change as and when required to ensure products are competitive and in line with changing market trends.
• Proactive reviews of policies processes and procedures in anticipation of changing market conditions to seize market opportunities and manage risk exposure within acceptable market standards.
• Reviewing products pricing policies and credit parameters provide feedback to management suggest and initiate change as and when required to ensure products are competitive and in line with changing market trends.

Core Banking System and Digital Solutions

• Ensure delivery of desirable technically feasible economically viable and sustainable product solution.
• Support in design and implement digital solutions for mortgage product by enhancing customer journey in line with departmental and organizational strategy.
• Key Coordinator from product team for digital and other core banking system based transformations ensuring robust and error free deployment of product solution within defined scope for both existing and new products including creation of test cases scenarios Business Requirement Documents User Acceptance Testing.
• Assist in development of new products catering to the changing Mortgage landscape in UAE.
• Customer‑centric decision making and capability to innovate and deliver appropriate cost‑effective and user‑friendly solutions for internal and external customers at the right time.
• Strong collaborator to identify internal and customers needs understand solution in context of Managements vision business revenue market share product roadmap policy framework.
• Support in Planning & conducting Primary market research to validate existing and new customers and end users needs wants and limitations enabling to tailor the Product to meet desired needs.
• Scoping and executing customer personas storyboards minimum viable product mockups wireframes explainer videos and product landing pages in product design & development by empathizing defining ideating prototyping ideating and testing / feedback from early adopters.

Marketing

• Ensure review and correctness of all marketing communications related to mortgages.
• Regular coordination with marketing team to ensure all our offerings are up to date across various channels and media.
• Track the performance of various marketing and analytics leads by working with sales CRM and other stakeholders.

People

• Continuously provide all the necessary support & Training to ensure optimal employee performance and morale.
• Sustain a respectful friendly and constructive working atmosphere by encouraging honesty responsibility and by empowering subordinates.
• Team player cooperative and respectful towards shared ideas by the team members during brainstorming sessions and focus groups supportive of new joiners to guide them towards productive ways of managing complex tasks ensuring positive and engaging work environment is maintained within the department.
• Managing upload maintenance and regular update of Mortgage Page at FABConnects for quick access advanced product knowledge and to avoid information asymmetry among stakeholders by retaining updated documents related to Mortgage Product Policy Pricing Processes Documents and Vendors.

External Relationships

• Maintain healthy relationships with developers dealers employers brokers valuers and insurers to ensure continued mutual benefit.

Qualifications

• A bachelors degree in business or equivalent.
• Strong knowledge of Digital Systems and Information Technology Infrastructure.
• Minimum of 10 years of banking experience (of which minimum 5 years in Product Management).
• Must be able to synthesize collective expertise for developing a robust and realistic enduser experience.
• Must be able to apply both convergent & divergent styles of thinking in devising customercentric solutions.
• Excellent project management & strategic implementation skills.
• Excellent written and verbal communication skills.
• Good knowledge of banking operations policies and procedures.
• Team player empathetic capable to ideate innovate and visualize.

Remote Work

No

Employment Type

Fulltime