Manager Issuer Relationships

As Manager Issuer Relationships at Checkout, you will lead issuer engagement efforts in the region, working closely with the Global Head Issuer Relationships to build strategic partnerships with issuing banks.

Your role will focus on optimizing payment performance by addressing soft declines, resolving discrepancies, and identifying opportunities to improve card authorization rates for merchants. You will leverage your expertise in issuer risk, fraud management, and authentication processes to advocate for best practices and drive better payment outcomes. Engaging with external stakeholders, you will represent Checkout in industry forums and thought leadership events, strengthening awareness of our payment optimization capabilities. Internally, you will collaborate with Financial Partnerships, Payment Performance, Data Analytics, and Commercial teams to harness data-driven insights that enhance merchant success.

Using analytics tools, you will showcase impactful case studies that demonstrate improvements in revenue, customer satisfaction, and loyalty. This externally facing role requires strong stakeholder engagement skills, the ability to influence at all levels, and a passion for driving merchant success through strategic issuer relationships. If you thrive in a fast-paced, data-driven environment and are eager to enhance payment performance, we'd love to hear from you.

You will join an ambitious team of partnerships professionals, data scientists, and engineers who are working to significantly move the needle within an area that has high strategic importance to Checkout.

What you'll be doing:

• Drive Issuer engagement programme in MENA region
• Support Global Head of Issuer Relationships in multiple team and company-wide initiatives
• Deliver Issuer engagement and provide insight on Data Analytics value proposition to merchants
• Partner with Commercial Teams to provide insights on a merchant-centric approach to business performance improvement
• Articulate how proposed solutions improved merchants' performance & revenue for both the merchant and the company (internal / external ROI)

Qualifications:

About you:

• 5 years experience in Payments in a data-intensive and performance-focused environment
• Excellent communication skills with payment industry gravitas
• Must have strong stakeholder management skills and be easily adaptable in a fast-paced work environment
• Executive presence with an ability to take initiative and find creative solutions & effective ways of communicating business solutions
• Recognised industry expert capable of navigating into complex Issuing organizations
• Fluent in English showcasing exceptional communication skills
• Plus: Prior programme level work in Card Authorisation Optimisation, Risk/Fraud Management, existing Issuing bank contacts, and Data Analytics skill

Additional Information:

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from, however you identify, and whichever payment method you use.

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

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Employment Type: Full-time