Manager High Value Client Relations

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in the UAE is seeking a Manager – High Value Client Relations. This role involves overseeing high-value lead handling, driving revenue through conversion initiatives, and acting as an escalation point for client issues. The ideal candidate has 3-5 years of luxury hospitality experience, strong client management skills, and proficiency in relevant CRM systems. The position offers a supportive work environment, comprehensive benefits, and a competitive salary in AED.

Benefits

Colleague discounts on food and beverages

Comprehensive healthcare

Access to learning and development programmes

Qualifications

• 3–5 years of experience in luxury hospitality or related fields.
• Proven sales target achievement with a client-centric approach.
• Cultural sensitivity and discretion when engaging UHNWI clients.

Responsibilities

• Oversee handling of UHNWI and high-value leads.
• Drive revenue through conversion initiatives and follow-ups.
• Act as an escalation point for complex client cases.

Skills

Luxury hospitality experience

Client relationship management

Negotiation skills

Commercial acumen

Fluent English

Tools

Opera Cloud

Synxis

Salesforce

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for a Manager – High Value Client Relations to join Jumeirah Group & Corporate. The main duties and responsibilities of this role include:

• Oversee the end-to-end handling of UHNWI and high value leads from all channels, ensuring timely responses, accurate reservations, and consistent service across all touchpoints.
• Drive revenue through proactive and reactive conversion initiatives, including follow-up strategies that increase lead conversion, reduce cancellations, and maximize upsell and ancillary spend.
• Act as an escalation point for complex or sensitive client cases, delivering effective solutions that protect client trust and enhance the overall guest experience.
• Collaborate closely with Private Clients, Ambassador Program, Jumeirah One, GSO, marketing, and property teams to secure personalized offers, VIP arrangements, and seamless service delivery.
• Lead and develop the High Value Client Support Team to achieve monthly revenue and conversion targets, with a strong focus on high-value bookings across suites, villas, and the wider Jumeirah portfolio.
• Establish strong operational governance by implementing SOPs, training the team on key systems, ensuring brand and data compliance, and delivering clear performance reporting on conversion, upsell, and service outcomes.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3–5 years of experience in luxury hospitality, UHNWI relationship management, luxury travel advisory, luxury concierge, or high-value client engagement services such as real estate.
• Proven ability to consistently achieve and exceed stretched sales targets through a client-centric, commercially driven approach.
• Strong interpersonal, communication, and negotiation skills, with high emotional intelligence, cultural sensitivity, and discretion when engaging UHNWI clients.
• Advanced proficiency in CRM and reservation systems including Opera Cloud, Synxis, SevenRooms, and Salesforce, with the ability to analyse booking trends, conversion, and upselling performance to inform commercial strategies.
• Fluent English; additional languages are an advantage (Arabic, French, Russian, or Mandarin).

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax‑free salary paid in UAE Dirhams (AED)