Luxury Reservations Lead – Elevate Guest Stays

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a Reservations Supervisor to lead the reservations team in delivering efficient and guest-focused booking services. You will be responsible for ensuring every reservation reflects the brand's luxury standards while optimizing revenue through effective strategies. The ideal candidate has prior experience in similar roles within luxury hotels, excellent communication skills, and strong leadership abilities. This position is full-time, and remote work is not available.

Qualifications

• Previous experience in a reservations role within a luxury hotel environment.
• Strong knowledge of hotel reservation systems.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Supervise daily operations of the reservations department.
• Handle guest reservations with accuracy and professionalism.
• Monitor room availability and booking trends.
• Train and motivate the reservations team.
• Handle escalated guest concerns effectively.

Skills

Strong leadership and team management abilities

Excellent communication and interpersonal skills

Detail-oriented with strong organizational skills

Strong knowledge of Opera PMS or similar systems

Tools

Opera PMS

Job description

A luxury hotel chain in Abu Dhabi is seeking a Reservations Supervisor to lead the reservations team in delivering efficient and guest-focused booking services. You will be responsible for ensuring every reservation reflects the brand's luxury standards while optimizing revenue through effective strategies. The ideal candidate has prior experience in similar roles within luxury hotels, excellent communication skills, and strong leadership abilities. This position is full-time, and remote work is not available.