Luxury Guest Relations Lead

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Dubai seeks an Assistant Guest Relations Manager. This role involves overseeing guest relations functions, leading a dedicated team, and ensuring exceptional experiences for VIP guests. Candidates should have at least 3 years’ experience in a luxury hotel environment, including Front Office or Guest Relations. Proficiency in various hospitality systems and fluency in multiple languages are preferred. The position offers a competitive salary and a range of generous employee benefits.

Benefits

Learning & Development programs

MOstay benefits

Health and wellness programs

Comfortable accommodations

Competitive salary and benefits

Qualifications

• 3+ years in a luxury 5-star hotel environment.
• 2+ years in Front Office or Guest Relations.
• 2+ years as a Butler in a luxury setting.

Responsibilities

• Serve as the main ambassador, ensuring guest interactions reflect professionalism.
• Oversee guest relations functions to drive satisfaction and loyalty.
• Lead and support the Guest Relations team, fostering teamwork.

Skills

Guest Relations management

Team leadership

Microsoft Office proficiency

Fluency in multiple languages

Tools

PSMS

Alice

Alliants

Seven Rooms

Rex systems

Job description

A luxury hotel group in Dubai seeks an Assistant Guest Relations Manager. This role involves overseeing guest relations functions, leading a dedicated team, and ensuring exceptional experiences for VIP guests. Candidates should have at least 3 years’ experience in a luxury hotel environment, including Front Office or Guest Relations. Proficiency in various hospitality systems and fluency in multiple languages are preferred. The position offers a competitive salary and a range of generous employee benefits.