Luxury Guest Experience Manager

St. Regis; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi is seeking a Guest Relations Manager to oversee operations in the Guest Relations Department, ensuring total guest satisfaction. The ideal candidate will have a minimum of 2 years’ experience in the luxury hospitality industry, focusing on impeccable service and team management. Responsibilities include staff performance reviews, coordination with various departments, and handling guest inquiries and complaints. Join a prestigious team to deliver unforgettable experiences.

Qualifications

• Must have at least 2 years’ experience in the luxury hospitality industry.
• Strong team management and communication skills are essential.

Responsibilities

• Oversee operations of the Guest Relations Department.
• Provide impeccable service to guests.
• Manage staff performance and development.
• Coordinate closely with other departments for guest satisfaction.
• Handle guest complaints and ensure follow-up.

Skills

Guest service excellence

Team management

Communication

Education

Experience in luxury hospitality

Job description

A luxury hotel brand in Abu Dhabi is seeking a Guest Relations Manager to oversee operations in the Guest Relations Department, ensuring total guest satisfaction. The ideal candidate will have a minimum of 2 years’ experience in the luxury hospitality industry, focusing on impeccable service and team management. Responsibilities include staff performance reviews, coordination with various departments, and handling guest inquiries and complaints. Join a prestigious team to deliver unforgettable experiences.