Luxury Front Office Agent — Create Joyful Guest Experiences

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel group in Dubai seeks a Front Office Agent to deliver exceptional guest experiences. The role involves welcoming guests, managing reservations, and handling payments. Candidates should have at least one year of front office or guest services experience, strong communication skills, and proficiency in hotel management systems. This position offers opportunities for professional growth within a dynamic and expanding brand committed to creating lasting memories for guests.

Benefits

Professional growth opportunities

Dynamic work environment

Generous employee benefits

Qualifications

• 1 year of experience in a front office or guest services role, preferably in a luxury hotel.
• Proficiency in English (oral and written); additional language would be a plus.
• Knowledge of cash handling procedures.

Responsibilities

• Welcome arriving and departing guests in a warm and caring manner.
• Verify the guest’s method of payment and follow established procedures.
• Maintain effective communication channels between each guest and related departments.

Skills

Excellent communication and interpersonal skills

Proficiency in Opera PMS

Strong leadership and organizational skills

Ability to work flexible hours

Education

High school diploma or equivalent

Bachelor's degree in hospitality management or business administration

Tools

Microsoft Office applications

Hotel reservation systems

Job description

A leading luxury hotel group in Dubai seeks a Front Office Agent to deliver exceptional guest experiences. The role involves welcoming guests, managing reservations, and handling payments. Candidates should have at least one year of front office or guest services experience, strong communication skills, and proficiency in hotel management systems. This position offers opportunities for professional growth within a dynamic and expanding brand committed to creating lasting memories for guests.