Luxury Concierge — Personalized Guest Experience

Delano; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a dedicated Concierge to provide high-quality, personalized service to guests. Responsibilities include greeting guests, assisting with bookings and recommendations, and ensuring efficient communication. The ideal candidate will have at least 2 years of experience in a customer service role, preferably in a luxury setting, and possess excellent problem-solving skills. This role offers training and development opportunities in the luxury hospitality sector.

Benefits

Comprehensive training and development programs

Growth opportunities within luxury hospitality

Qualifications

• Minimum 2 years of experience as a concierge or customer service role.
• Ability to handle multiple tasks in a fast-paced environment.
• Flexibility in working hours.

Responsibilities

• Greet guests and assist with requests.
• Provide information about hotel services and amenities.
• Respond to guest inquiries via phone or email.
• Tailor services to meet individual guest preferences.
• Coordinate transportation and bookings for services.
• Build rapport with guests for a personalized experience.

Skills

Customer service

Multilingual communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Degree in Hospitality Management or related field

Job description

A luxury hotel chain in Dubai seeks a dedicated Concierge to provide high-quality, personalized service to guests. Responsibilities include greeting guests, assisting with bookings and recommendations, and ensuring efficient communication. The ideal candidate will have at least 2 years of experience in a customer service role, preferably in a luxury setting, and possess excellent problem-solving skills. This role offers training and development opportunities in the luxury hospitality sector.