Customer Service Associate

Freelancerprox; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A security service provider is seeking a Loss Prevention Customer Service Associate to enhance security and service at their Dubai location. The role involves deterring theft, monitoring customer interactions, and supporting management with loss prevention procedures. Candidates should possess a high school diploma and have strong observational and communication skills. Previous experience in retail or security is preferred. This position promotes a safe environment for both customers and employees.

Qualifications

• Prior experience in loss prevention, security, or retail customer service preferred.
• Ability to handle confrontational situations calmly and professionally.
• Comfortable standing for long periods and walking the sales floor.

Responsibilities

• Serve as a visible deterrent at store entrances/exits to reduce theft.
• Greet customers warmly and monitor entry/exit points.
• Observe and report suspicious behavior or potential theft.
• Support store management with loss prevention procedures.
• Assist in monitoring surveillance equipment and reviewing CCTV footage.
• Conduct routine checks of high-risk areas and fitting rooms.

Skills

Observational skills

Interpersonal skills

Communication skills

Conflict resolution

Education

High school diploma or equivalent

Job description

About the job LP Customer Service Associate

We are looking for a vigilant and customer-focused Loss Prevention (LP) Customer Service Associate to help minimize theft and fraud while providing excellent service to customers. The role blends security awareness with frontline customer service, ensuring a safe and welcoming store environment.

Freelancer Prox is the first platform to provide a fully cost-free experience for both recruiters and job seekers. By creating a professional profile, candidates can enhance their global visibility and significantly increase their chances of being hired quickly for both remote and on-site positions. We encourage professionals to establish their profiles today to maximize opportunities for immediate and worldwide employment.

Key Responsibilities:

Serve as a visible deterrent at store entrances/exits to reduce theft and enhance security.

Greet customers warmly and monitor entry/exit points while maintaining a professional demeanor.

Observe and report suspicious behavior or potential theft in accordance with company policies.

Support store management with loss prevention procedures, incident documentation, and investigations.

Assist in monitoring surveillance equipment and reviewing CCTV footage as needed.

Respond calmly and appropriately to incidents, escalating to management or law enforcement when required.

Conduct routine checks of high-risk areas, fitting rooms, and storage zones.

Promote a safe and secure environment for both employees and customers.

Maintain compliance with all company loss prevention guidelines and safety protocols.

Qualifications:

High school diploma or equivalent required.

Prior experience in loss prevention, security, or retail customer service preferred.

Strong observational skills and attention to detail.

Excellent interpersonal and communication skills.

Ability to handle confrontational situations calmly and professionally.

Comfortable standing for long periods and walking the sales floor.

Basic computer skills for logging incidents and using surveillance systems.

Preferred:

Loss Prevention or Security certifications (e.g., Wicklander-Zulawski, LPQ) are a plus.

Familiarity with retail POS and inventory system