Lobby Host: Elevate Guest Experiences & Concierge

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Lobby Host for its property in Dubai. Responsibilities include ensuring memorable guest experiences, providing assistance with enquiries, and maintaining high service standards. The ideal candidate should have excellent communication skills, experience in a similar role, and a friendly demeanor. This position requires the ability to work independently and handle situations proactively, contributing to a welcoming environment.

Qualifications

• Minimum 1 year experience as a Lobby Host in a quality hotel.
• Ability to work independently and handle difficult situations.
• Strong decision making abilities.

Responsibilities

• Ensure memorable experiences for guests at Sofitel Dubai The Palm.
• Welcome guests upon arrival and bid farewell traditionally.
• Assist guests with enquiries and requests.
• Maintain established levels of guest service at reception.
• Elicit guest feedback to maximize satisfaction.

Skills

Excellent communication skills

Ability to converse with guests from diverse backgrounds

Fluency in English

Friendly and outgoing behavior

Proactive and resourceful

Job description

A luxury hotel chain is seeking a Lobby Host for its property in Dubai. Responsibilities include ensuring memorable guest experiences, providing assistance with enquiries, and maintaining high service standards. The ideal candidate should have excellent communication skills, experience in a similar role, and a friendly demeanor. This position requires the ability to work independently and handle situations proactively, contributing to a welcoming environment.