Lobby Host & Concierge — Guest Experience Pro

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Dubai is seeking a Full-Time Guest Service Agent. The ideal candidate should possess prior guest service experience and strong communication skills in English. Responsibilities include providing professional and engaging service to guests, assisting with inquiries about hotel facilities, and resolving complaints. Candidates should have at least a year of relevant experience and demonstrate excellent guest service skills. Knowledge of Russian is an advantage.

Qualifications

• Minimum 1 year relevant experience in a hospitality role.
• Outstanding guest service skills required.
• Ability to communicate effectively in English.

Responsibilities

• Provide friendly and engaging service to all guests.
• Greet guests and assist with hotel information.
• Resolve guest complaints and follow up with departments.

Skills

Guest service experience

Communication skills in English

Professional presentation

Verbal communication skills

Job description

A prominent hotel chain in Dubai is seeking a Full-Time Guest Service Agent. The ideal candidate should possess prior guest service experience and strong communication skills in English. Responsibilities include providing professional and engaging service to guests, assisting with inquiries about hotel facilities, and resolving complaints. Candidates should have at least a year of relevant experience and demonstrate excellent guest service skills. Knowledge of Russian is an advantage.