Lobby Concierge & Guest Experience Champion

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hotel chain in Dubai is seeking a Guest Service Agent to provide exceptional service to guests. Responsibilities include greeting guests, assisting with inquiries, and ensuring service standards are upheld. The ideal candidate has previous guest service experience, strong communication skills, and the ability to work well in a fast-paced team environment. Opportunities for career growth within the company are available.

Benefits

Employee benefit card for discounts

Learning programs

Career development opportunities

Corporate Social Responsibility activities

Qualifications

• Previous guest service experience required.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.

Responsibilities

• Offer professional, friendly, and engaging service.
• Assist guests regarding hotel facilities and promotions.
• Follow department policies, procedures, and service standards.

Skills

Guest service experience

Professional presentation

Guest services skills

Verbal communication

Interpersonal abilities

Problem-solving

Ability to work under pressure

Teamwork

Attention to guest needs

Multilingual (German, French, Spanish, Albanian, Greek, English, Romanian)

Job description

A global hotel chain in Dubai is seeking a Guest Service Agent to provide exceptional service to guests. Responsibilities include greeting guests, assisting with inquiries, and ensuring service standards are upheld. The ideal candidate has previous guest service experience, strong communication skills, and the ability to work well in a fast-paced team environment. Opportunities for career growth within the company are available.