Lobby Ambassador

AccorHotels Middle East; United Arab Emirates; On-site; AED 30,000 - 50,000; Full time

Job summary

A premier luxury hotel brand in the UAE is seeking a Front Office Coordinator to enhance guest relations and ensure top-notch service standards. The ideal candidate has at least 1 year of hospitality experience, excellent English communication, and proficiency in Russian. Responsibilities include welcoming guests, facilitating communication between guests and staff, and addressing guest inquiries to maximize satisfaction. The role offers competitive benefits and opportunities for professional growth.

Benefits

Competitive Salary

Duty Meals provided

Medical Insurance

Vacation tickets

Qualifications

• Minimum 1 year relevant experience in hospitality.
• Excellent communication skills in English and Russian.

Responsibilities

• Welcome guests and assist with their needs.
• Ensure guest satisfaction and handle complaints.
• Maintain cleanliness of front office area.

Skills

Communication skills in English

Ability to communicate in Russian

Strong interpersonal skills

Education

Diploma and Degree in hospitality or related field

Tools

Property management systems

Job description

Overview

Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.

WHAT WE OFFER

We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Main Duties and Responsibilities

1. Be well groomed to the standards laid down.
2. To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company standard and regulations.
3. To promote a helpful and professional image to the guests and give full cooperation if requiring assistance with the prompt, caring and helpful attitude.
4. To anticipate the needs of the guests whenever possible, to enhance quality service and in turn enhance customer satisfaction.
5. Welcome all arrival guests with highest standards and depart all departure guests while assisting with any requests
6. Ensures that all guests are greeted upon the arrival & departure of the hotel
7. Offer consistently professional, friendly, warm and engaging service
8. Coordinate and manage communication between guests and staff
9. Be available for guests at all times as a point of contact
10. Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
11. Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
12. Maintain continuous contact with hotel guest to ensure that any problems or complaints are handled efficiently & courteously.
13. Ensure the cleanliness and neatness of front office area.
14. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel operation, occupancy, functions, groups, VIPs.
15. File daily guest relations reports and documents systematically.
16. To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
17. Encourage and participate in Corporate Social Responsibility (CSR) activities.
18. Other duties as assigned.

Knowledge and Experience

• Diploma and Degree from preferably hospitality or related field.
• Minimum 1 year relevant experience.
• Excellent communication skills in English and ability to communicate in a second language - Russian is mandatory.

Competencies

• Possesses strong interpersonal skills.
• Contributes in the team, work punctually and effectively.
• Ascertains and addresses guest/colleague needs.
• Motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment.
• Prioritises and organises work assignments and work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.