LMS and SMS Systems Operator

Black Pearl Consult; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in Abu Dhabi is looking for an LMS and SMS Systems Operator to manage digital platforms for learners. This role involves ensuring the smooth operation of learning management systems, providing support to students and teachers, and overseeing data management and analysis. Ideal candidates will have a Bachelor's degree in Computer Science or Information Technology, experience in system administration, and proficiency in various educational platforms. Excellent communication skills and a problem-solving attitude are essential.

Qualifications

• Experience in system administration or technical support in educational settings.
• Proficiency in troubleshooting LMS and SMS platforms.
• Strong technical skills in web technologies and databases.

Responsibilities

• Manage and maintain LMS and SMS platforms.
• Provide technical support to users.
• Conduct training sessions for new users.

Skills

LMS and SMS platform operation

Technical support

Communication skills

Data analysis

Problem-solving skills

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Moodle

Canvas

PowerSchool

Infinite Campus

Job description

A new opportunity has come up from one of the fastest growing hospitality firm in Abu Dhabi UAE. They are looking for a LMS and SMS Systems Operator to join their new institute.

The LMS (Learning Management System) and SMS (Student Management System) Systems Operator

is responsible for managing the digital platforms used by learners. This role involves overseeing the technical aspects of these systems ensuring their smooth operation and providing support to students, teachers and parents in utilizing these platforms effectively. The Systems Operator plays a crucial role in facilitating remote learning, managing student data and enhancing communication within the school community.

Duties & Responsibilities

• System Administration: Manage and maintain the LMS and SMS platforms including user accounts, permissions and system configurations.
• Technical Support: Provide technical support to students, teachers and parents troubleshooting issues related to platform access, navigation and functionality.
• Training and Onboarding: Conduct training sessions and workshops to onboard new users and familiarize them with the features and functionalities of the LMS and SMS systems.
• Content Management: Assist teachers in uploading and organizing educational materials, assignments, quizzes and other content within the LMS platform.
• Data Management: Ensure the accuracy and integrity of student data within the SMS system including enrolment records, grades, attendance and disciplinary information.
• Integration and Customization: Collaborate with IT staff to integrate third‑party tools and applications with the LMS and SMS systems as well as customize features to meet the specific needs of the school.
• Communication Facilitation: Facilitate communication between students, teachers and parents through the LMS and SMS platforms including announcements, messaging and discussion forums.
• System Upgrades and Maintenance: Stay informed about updates and enhancements to the LMS and SMS systems coordinating system upgrades and maintenance activities as needed.
• Data Analysis and Reporting: Generate reports and analyze data from the LMS and SMS systems to monitor student progress, identify trends and inform decision‑making by school administrators.

Requirements

• Bachelors degree in Computer Science or Information Technology or a related field.
• Previous experience in system administration, technical support or a similar role preferably within an educational environment.
• Proficiency in operating and troubleshooting LMS and SMS platforms (e.g. Moodle, Canvas, PowerSchool, Infinite Campus).
• Strong technical skills including knowledge of web technologies, databases and network infrastructure.
• Excellent communication and interpersonal skills with the ability to effectively interact with diverse stakeholders.
• Analytical mindset with the ability to analyze data, identify patterns and draw actionable insights.
• Problem‑solving skills and the ability to troubleshoot technical issues independently.
• Attention to detail and accuracy in managing student data and system configurations.
• Flexibility and adaptability to respond to changing needs and priorities within the school community.

Work Location

• Abu Dhabi

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