Liabilities Relationship Advisor

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Abu Dhabi is looking for a customer service representative to deliver exceptional service. The role involves handling incoming calls, addressing and resolving customer complaints, and upselling bank products. The ideal candidate will be motivated, flexible, and maintain high-quality standards in all interactions. Potential for growth exists in contributing to customer satisfaction and expanding client relationships.

Qualifications

• Strong customer service skills required to manage inquiries effectively.
• Ability to handle customer complaints and provide satisfactory solutions.
• Team-oriented approach while maintaining punctuality.

Responsibilities

• Provide excellent customer service by attending to incoming calls.
• Handle and resolve customer complaints to satisfaction.
• Generate new prospects and upsell FAB products.

Skills

Customer service

Problem-solving

Teamwork

Flexibility

Job description

A leading banking institution in Abu Dhabi is looking for a customer service representative to deliver exceptional service. The role involves handling incoming calls, addressing and resolving customer complaints, and upselling bank products. The ideal candidate will be motivated, flexible, and maintain high-quality standards in all interactions. Potential for growth exists in contributing to customer satisfaction and expanding client relationships.