Lead - Package Driver

UPS; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global logistics company is seeking a dedicated driver support specialist to manage delivery routes and ensure customer satisfaction. This role involves providing critical on-road support to drivers, addressing issues, and monitoring performance. Candidates must possess a valid driving license and have experience in last-mile delivery operations. Emphasis is placed on safety, compliance, and excellent customer service skills. Availability to work six days weekly is required.

Qualifications

• Valid vehicle driving license, manual.
• Proven experience in express courier or last-mile delivery operations.
• High safety awareness.

Responsibilities

• Complete assigned delivery and pickup routes.
• Provide on-road support to drivers.
• Support resolution of delivery issues with customers.

Skills

Driving skills

Customer service focus

Route knowledge

Decision-making ability

Job description

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Job Description

Key Responsibilities

On-Road Operations (Primary)

• Complete assigned delivery and pickup routes in line with express service commitments.
• Provide on-road support to drivers for routing issues, delivery exceptions, and service escalations.
• Support route recovery during delays, high volumes, or driver absenteeism.
• Ensure accurate scanning, shipment handling, and proof of delivery compliance.
• Act as first escalation point for on-road operational issues.

Driver Support & Compliance

• Coach and guide drivers on safe driving, route discipline, and service standards.
• Reinforce compliance with uniform, vehicle condition, and professional conduct requirements.
• Monitor and report attendance issues, safety incidents, and operational risks.

Customer Interaction (On-Road)

• Support resolution of delivery issues with customers during route execution.
• Handle sensitive or high-value deliveries as required.

Morning In-Building Support (Limited)

• Provide brief morning support when required, limited to:
• Dispatch readiness checks
• Urgent route or address clarifications
• No routine warehouse, sorting, or administrative responsibilities.

Experience & Requirements

• Valid vehicle driving license, manual.
• Proven experience in express courier or last-mile delivery operations.
• Strong route knowledge and decision-making ability.
• High safety awareness and customer service focus.

Performance Measures

• On-time delivery and pickup performance
• Safety and compliance adherence
• Effective on-road driver support
• Service recovery success rate

Responsibilities:

Learns and properly executes UPS safe driving methods.

Qualifications:

• Ability to lift up to 70 lbs./32 kgs.
• Complies with UPS appearance guidelines Excellent customer contact and driving skills
• Meets local age and operations requirements to operate a vehicle Availability to work 6 days per week

Employee Type:

Permanent

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