Labor Dispute Assistant

مناطق رأس الخيمة الاقتصادية (راكز); Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading economic zone authority in Ras al-Khaimah is seeking a Labor Dispute Officer responsible for resolving employee/employer grievances and ensuring proper documentation. The ideal candidate will have a diploma, at least 2 years of experience, and be fluent in Arabic and English. Strong negotiation and problem-solving skills are essential for success in this role.

Qualifications

• Minimum 2 years of experience in an administrative position, preferably in the legal industry.
• Fluent in Arabic, English, and Urdu (reading and writing in Arabic and English required).
• Strong attention to detail and problem-solving skills.

Responsibilities

• Handle labor complaints professionally and effectively.
• Conduct fact-finding investigations for labor complaints.
• Inspect companies for employment-related concerns.

Skills

Negotiation skills

Communication skills

Complaint handling skills

Problem-solving skills

Interpersonal skills

Education

Diploma

Tools

Electronic document management systems

Job description

JOB PURPOSE:

Responsible for facilitating labor dispute resolution processes raised by the employee/employer by conducting fact-finding investigation processes and formulating appropriate responses to grievances. He/she will inspect and check the status of the laborers, any employment matters, whether the salaries are paid, and report any concerns. Also, accountable for all records to be organized and classified according to established standards and guidelines.

CORE RESPONSIBILITIES:

• Handle labor complaints raised by the employee/employer starting from receiving the request up to settling the complaint amicably and transferring it to the competent authorities/courts in a timely manner.
• Handle labor complaints in a professional and effective manner to ensure settling them amicably.
• Facilitate dispute resolution processes by compiling and tracking labor complaints, and proactively advising on possible resolution of issues.
• Oversee and conduct fact-finding investigation process for labor complaints and provide inputs when necessary for complaint resolution.
• Inspect companies and identify any employment related concerns including but not limited to salaries payment.
• Handle labor strike whenever it occurs within the vicinity of RAKEZ’ offices or in their company, or camp.
• Make regular follow-ups with the companies to avoid any future strike.
• Report/escalate to immediate supervisor any issues that may arise beyond own span of control to ensure efficient resolution and containment of the issue before becoming a serious/major issue.
• Respond and provide guidance to both employees and employers in employment related queries.
• File & track all labor claims via the maintained system.
• Demonstrate high level of teamwork and support other team members to meet the objectives of the Labor Dispute Office.
• Upload scanned case materials in appropriate folders to ensure proper recordings are available and accessible whenever needed.
• File hard copy documents and supporting materials per applicable process/policy to maintain all evidence in case of requesting them.
• Keep relevant reports updated on a regular basis.
• Perform other related tasks and duties as assigned.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Diploma.
• Minimum 2 years of experience in an administrative position, preferably in the legal industry.
• Fluent in Arabic, English, and Urdu (Arabic and English reading and writing are required while for Urdu only speaking is enough). Hindi language understanding and speaking will be an advantage.
• Extraordinary negotiation skills and abilities to convince third parties to reach amicable solutions.
• Good communications skills both oral and written.
• Good complaints handling skills.
• Problem solving skills.
• Experience with electronic document management systems.
• Manage a heavy workload and maintain attention to detail.
• Strong interpersonal skills.
• Work under pressure and meet constant deadlines.
• Work with a variety of personalities in a strong team environment.
• Maintain confidentiality of sensitive information.