Key Account Manager

Wilhelmsen; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global maritime solutions provider in Dubai is looking for a Key Account Manager to drive sales growth and maximize profitability. Responsibilities include managing customer relationships, developing Sales Activity Plans, and ensuring compliance with sales policies. The ideal candidate should hold a bachelor's degree, have a proven sales track record, and demonstrate excellent relationship management skills. This full-time role offers opportunities for career development in a dynamic environment.

Benefits

Career development opportunities

Positive work-life balance

Qualifications

• Demonstrated sales achievements and results-oriented approach.
• Experience in establishing and maintaining customer relationships.
• Ability to work independently and manage time effectively.

Responsibilities

• Drive profitable sales growth from current and new customers.
• Develop Sales Activity Plans and deliver on targets.
• Foster strong customer relationships through frequent meetings.
• Ensure compliance with sales governance frameworks.

Skills

Sales growth strategies

Customer relationship management

Contract negotiations

Time management

IT and CRM systems experience

Education

Bachelor’s degree or equivalent marine qualification

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Service, UAE is looking for a Key Account Manager.

Location: Dubai, UAE | Type: Full-time

Are you ready to take on an exciting and challenging role as a Key Account Manager to drive sales growth and maximize profitability.

This position reports to the Head of Sales for the relevant sales territory. The role requires close collaboration with Technical Sales Managers (TSMs), Technical Sales and Business Development Managers (TSBDMs), Sales Support, Customer Service, and Credit.

What you will be doing:

• Drive profitable sales growth on from current and new customers within the KAM’s portfolio.
• Contribute to achieving the respective solution area targets in collaboration with the TSM and TSBDMs, including facilitation of customer meetings, leading of tenders, sharing of customer knowledge and collaborating on opportunities as agreed with the respective TSMs and TSBDMs.
• Develop robust and measurable Sales Activity Plans and action assertively to deliver on the agreed targets.
• Build the sales pipeline to hit the targets as specified based on quality opportunities on existing accounts (share of wallet) and new business.
• Ensure accurate and updated information on own accounts in WSS CRM.
• Proactively utilize the available sales tools to identify areas of growth and develop actions to achieve targets.
• Foster strong relationships with the customers through high quality and frequent customer face‑to‑face meetings.
• Lead or contribute to local marketing events, as agreed with relevant stakeholders.
• Ensure customer portfolio adheres to agreed terms, including credit, and that the customer contracts generate the most optimal return through proactive contract management.
• Seek out, develop and maintain multi‑level entry points and relationships with own accounts. Be a door opener for technical sales teams.
• Contribute to the team culture with customer centricity and collaboration at its core. Work closely with and ensure constructive hand‑overs to internal stakeholders within Sales and Customer Service, Marine Product Solutions, Operations and Credit according to our processes.
• Ensure compliance according to agreed global sales governance framework, policies, and processes, including Compliance, Legal and Credit policies.

Required qualification and experience:

• Bachelor’s degree or equivalent marine qualification preferred. Lack of formal education can be compensated by relevant experience.
• Ambitious and results oriented with demonstrated sales achievements.
• Commercially minded with experience in establishing and maintaining win‑win relationships with customers, including contract and pricing negotiations.
• Solution oriented with a positive mindset to change and a desire to contribute to a strong team culture.
• Ability to work independently and in a structured manner.
• Ability to meet deadlines through good time management and allocation of priorities.
• Experience with IT and CRM systems and digitally curious.

What we offer:

Join a work culture and environment of strong leadership, career development, a positive work‑life balance and a job that is both challenging and stimulating.

Sounds Interesting?

You can apply by sending in your updated applications through the candidate portal once you click on “Apply”.

Don’t forget to include your CV and a short motivational letter explaining why you’re the perfect fit.

Please note: As part of the application process, you may be subject to reference and additional background checks.

Application deadline:

03rd February, 2026