Junior Sales Advisor

Azadea Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in Abu Dhabi is seeking a Junior Sales Advisor to support customer service and enhance sales. Responsibilities include maintaining store cleanliness, processing customer information for loyalty programs, and assisting in stock management. The ideal candidate should be customer-oriented with a strong understanding of the product range and excellent communication skills. This role is crucial for ensuring customer satisfaction and promoting the brand image.

Qualifications

• Strong communication skills to assist and greet customers.
• Ability to maintain store cleanliness and organization.
• Knowledge of product range and ability to offer complementary sales.

Responsibilities

• Support after-sales service to ensure customer satisfaction.
• Greet customers and guide them to experienced Sales Advisors.
• Maintain tidiness of the store and deal with complaints.
• Assist in stock reception and record keeping.
• Accompany customers to the cash desk for payment.
• Collect customer information for loyalty programs.
• Promote complementary sales and understand KPIs.

Job description

Junior Sales Advisor (JUN000841)

Description

• Supports the team in after‑sales service with the same spirit as in the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the brand image.
• Greet customers and direct them to the experienced Sales Advisors to ensure customer satisfaction.
• Guarantees the constant tidiness and cleaness of the store, follows up on orders taken, and deals with complaints, with the support of a manager if necessary.
• Supports in receiving stocks and assists in registering the correct records on stocks.
• Accompanies the customer to the cash desk and prepares the packaging.
• Ensures customer loyalty by collecting the customer’s information and entering it into the database, thus linking it to the sale.
• Checks customer requirements while the product is being tried and responds to any further requests, in addition to promoting complementary, additional or differential sales.
• Stays up‑to‑date on all the product range in the store, with in‑depth knowledge of all the products in the assigned product range.
• Understands KPI’s value in order to close the sale in a positive way.