Junior Accountant - EK Revenue Services Central Refunds

Emirates; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading aviation organization in Dubai is seeking a Junior Accountant to manage financial entries and customer account reconciliations. The ideal candidate will have a degree in Finance and over 3 years of relevant experience. Excellent analytical and communication skills are essential. This role offers a competitive, tax-free salary and unique travel benefits.

Benefits

Tax-free salary

Exclusive travel benefits including flight discounts

Dynamic cosmopolitan work environment

Qualifications

• 3+ years of experience in finance or accounts.
• Knowledge of passenger fares, refunds, and audit processes is a plus.
• Effective communication abilities across various stakeholders.

Responsibilities

• Generate financial entries, invoices, and conduct reconciliations.
• Process revenue accounting transactions and manage discrepancies.
• Support internal and external customers with queries and information.

Skills

Revenue Accounting expertise

Analytical skills

Communication skills

Computer literacy (Excel, Word)

Education

Degree or Honours in Finance or Accounts

Tools

MS Access

Global Distribution Systems (GDS)

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a [Job Title] and play a key role in driving financial strategy and decision-making for a global business. Experience a fast-paced, multicultural environment where your financial expertise will be central to shaping the future of aviation while making a meaningful impact on a global stage.

As a Junior Accountant, you will generate financial entries and invoices, resolve proration, tax, and revenue accounting processing exceptions, process incentive/ORC, refund payments, reconcile control and clear nominals, audit documents, identify discrepancies, raise under collections, update Masters (General/Nominals) in the Accounting System to facilitate seamless processing, ensure accurate and timely accounting/reporting. Respond to disputes in a timely manner. Perform customer account reconciliation and escalate settlement delays.

In This Role, You Will

1. Support internal and external customers by providing required information and answering queries.
2. Process revenue accounting transactions, clear exceptions, raise invoices, trigger accounting, conduct reconciliation, fare/refund audits, master updates, reviews, and other processing functions as per approved Standards and Procedures.
3. Identify and evaluate discrepancies, resolve queries with internal or external stakeholders, and maintain detective and prevention controls. Improve customer experience through high-quality deliverables, effective issue resolution, and structured communication.
4. Assist the Supervisor or Officer in pre/post-closing accounting functions and ad-hoc assignments.
5. Accurately compute and settle refunds for documents issued by Emirates direct channels and dnata Line Of Businesses, and account them in the Finance systems and Global Distribution Systems (GDS) in line with the defined SLA.
6. Ensure compliance with refund policy & rules, Payment Card Industry Data Security Standard (PCI DSS), and local consumer protection laws related to refunds. Maintain accuracy and timelines in refund accounting and reconciliation to reflect the correct balance with minimal exceptions.
7. Liaise and support Head Office & other business teams for refund activities, queries, complaints, and claims.

Qualification

To be considered for this role, you must meet the below requirements:

1. Degree or Honours in Finance or Accounts.
2. 3+ years of experience in finance or accounts.

You Will Have An Edge If You Have

1. Knowledge and experience in Revenue Accounting functions such as passenger fares, refunds, audit, and proration.
2. High level of computer literacy and good knowledge of office automation software like Word, Excel, MS Access, and PowerPoint.
3. Good analytical and investigative skills.
4. Ability to communicate effectively, both orally and in writing, with various stakeholders across the business.
5. Ability to function independently within an established framework.
6. Knowledge of fares, ticketing (preferably with IATA qualification), working knowledge of advanced fares, and Global Distribution Systems (GDS) would be an added advantage.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.