Service Technician

Elevators, Escalators, & Moving Walkways For The US & Canada; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global mobility solutions provider is seeking a service technician in Dubai. The successful candidate will provide outstanding customer service by performing service call-backs and repairs on elevators and escalators. The role requires at least two years of experience in the industry, ITI or equivalent certification, and strong communication skills. Join the team to contribute to mobility solutions affecting billions globally.

Qualifications

• Minimum of two years service/maintenance experience in the elevator and escalator industry.
• Proven track record in testing and commissioning will be an added advantage.
• Ability to comply with safety policies and requirements.

Responsibilities

• Perform all service call-backs and repairs on customers' equipment.
• Respond to all call-backs assigned in a timely manner.
• Keep customers informed regarding the condition of their equipment.

Skills

Customer service

Communication skills

Team collaboration

Education

ITI or diploma or vocational/technical course

Job description

Overview

Location: Dubai, Dubai United Arab Emirates
Requisition ID: 60481

Schindler stands for mobility. Mobility needs experts. Join our team in Dubai.

Founded in Switzerland in 1874 the Schindler Group is a leading global provider of elevators, escalators and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the companys success are over 64,000 employees in more than 100 countries.

Schindler UAE is the operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout the United Arab Emirates including Bluewaters, Bvlgari Hotel and the Dubai Mall.

Mobility is the goal

• You perform all service call-backs and repairs on customers equipment in an efficient, effective and professional manner to provide outstanding customer service following the security rules.
• You respond to all call-backs that are assigned in a timely manner and be available for call-back coverage during regular work hours, nights, weekends and holidays.
• You work in a cooperative and sharing manner with other technicians to provide the highest overall customer satisfaction for the branch.
• You keep the customer informed regarding the condition of their equipment, preventive and corrective repairs and discretionary repairs or modernizations.
• You comply with all safety policies and requirements of Schindler and the customer.
• You complete all required data inputs in a diligent and honest fashion; these include time reporting, parts usage, call back reporting, maintenance performance and repair work reports.

Mobility needs you

• ITI or diploma holder or vocational / technical course certificate holder
• Minimum of two years service/maintenance experience in the elevator and escalator industry
• Proven track record in testing and commissioning will be an added advantage
• Must have good communication skills both written and verbal

Required Experience: IC