Jira Expert - Software Integrator

Infosysta; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A multi-national software consultancy in Dubai is looking for a Jira Developer to implement software solutions using Jira and related Atlassian products. The ideal candidate will have up to 2 years of experience, expertise in Jira administration, and solid Java programming skills. Responsibilities include providing high-quality customer support, collaborating with technical teams, and ensuring client satisfaction. Join a dynamic team and enhance your skills in a supportive environment.

Qualifications

• Fresh graduate to 2 years of experience as Java Developer.
• Expertise in Jira administration and implementation.
• Excellent Communication Skills in English.

Responsibilities

• Implement Jira Software and related Atlassian products for clients.
• Provide customer support for Atlassian products.
• Collaborate with developers and technical analysts.

Skills

Jira administration

Java programming

Agile methodology

Business process engineering

Communication skills

Education

Bachelor of Engineering or Computer Science

Tools

Atlassian products (Jira, Confluence)

Oracle

MSSQL

MySQL

Job description

Infosysta is a multi-national software consultant, process engineer & integrator of Atlassian solutions (Jira, Confluence, Jira Service Desk, Bitbucket, Bamboo), App4Legal and a leader of the Agile community in the Middle East.
Having offices in Dubai, Beirut, Riyadh, Cairo & London, Infosysta offers a wide range of services and solutions related to Agile Project Management & Digital Transformation, Task Management, Application Life-cycle Management ALM / Software Development Life-Cycle SDLC, Test Management, DevOps, Demand Management, Capacity Management, IT Service Management / Service Desk, Document Management, Content Management & Collaboration solutions.

Job Description

• Implement Jira Software, Confluence & related Atlassian products for Infosysta Clients as a complete solution such as Collaboration Solution, Tracking System, Agile Project Management, SDLC/ALM, DevOps, Task Management, and more
• Customize & Integrate Jira & related Atlassian products with Client systems.
• Provide Customer Support on-site or remote with high Quality of Service on Atlassian Products (Jira Software, Jira Service Desk, Confluence, Bitbucket, Bamboo, etc)
• Collaborate actively with Developers & Technical Analysts in Infosysta in order to deliver the final project for Clients
• Accountable on high Quality of Service and the Customer satisfaction working on Infosysta Products
• Collect functional and technical requirements from Client when needed, write technical specifications and implement them into Jira & Confluence
• Install, configure and run different tools integrated with Jira & Confluence
• Functional & Technical administration of Jira and Confluence
• Manage log files, analyze them, and perform summaries on them to extract any relevant problem
• Handle the Test & validation as QA of Infosysta Products & Add-ons
• Write summary reports & Minutes of Meetings with clear action plans
• Undertake any other duties that may be considered appropriate
• SQL debugging of Databases (Oracle, MSSQL or MySQL)

Qualifications

• Bachelor of Engineering or Computer Science
• Fresh graduate to 2 years of experience as Java Developer and Implementer of enterprise systems.
• Expertise in Jira administration and/or implementation
• Business Process engineering skills. Expertise in designing ALM / SDLC / ITSM / BPM workflows
• Relevant technical skills: Active Directory, Unix, Web/App/DB Servers
• Coding in Java, REST APIs and Web Services
• Scripting (Shell, command line windows…)
• Flexible to work with high efficiency remotely or on client site
• ITIL certification is a big plus
• PMP certification is a big plus
• Excellent Communication Skills. Proficient in English, writing & verbal
• Self-Organized with Project Management skills to work alone or within a team on Client site
• Customer oriented with good understanding of milestones deliverables and SLAs
• Flexible to adapt quickly to short and different projects
• Motivated to integrate a dynamic team
• Agile attitude methodologies Kanban / Scrum are a big plus