ITAM Specialist L1 UAE

Excis Compliance Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global IT support leader is seeking a detail-oriented ITAM Specialist in Dubai. This entry-level position involves managing the IT asset lifecycle, maintaining accurate records, and supporting audits. Ideal candidates have 1 year of IT support experience and familiarity with ticketing systems. The role offers competitive salary and opportunities for career growth in a collaborative environment.

Benefits

Competitive salary

Collaborative work culture

Career growth opportunities

Qualifications

• 1 year of experience in an IT support helpdesk or administrative role.
• Foundational understanding of IT assets (hardware/software).
• Familiarity with ticketing systems is a plus.

Responsibilities

• Support management of the IT asset lifecycle from procurement to disposal.
• Maintain accurate records in the IT Asset Management database.
• Conduct regular audits of IT assets.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Tools

ServiceNow

Zendesk

Jira

Microsoft Excel

Job description

ITAM Specialist (L1) Dubai

Excis is a global IT support leader driven by innovation and collaboration. We are looking for a detail-oriented and eager individual to join our IT Asset Management team in Dubai. This is an excellent entry-level opportunity to learn and grow within a global IT environment supporting the full lifecycle of IT assets under the guidance of senior specialists.

• Client in 190 countries
• 6000 Engineers
• 200 Enterprise Clients

What You’ll Do

• Support the management of the IT asset lifecycle (hardware and software) from procurement to disposal assisting with tasks like receipt deployment tracking and recovery.
• Help maintain accurate and up-to-date records in the IT Asset Management database and Configuration Management Database (CMDB).
• Assist in conducting regular audits of IT assets to ensure data integrity and compliance.
• Process incoming software license requests and assist with tracking allocations under supervision.
• Support the asset aspect of the RMA process including coordinating shipping receiving and updating asset records.
• Collaborate with team members to reconcile asset data and support reporting on asset status.
• Update service tickets with asset information to ensure real-time accuracy.

Requirements

• 1 year of experience in an IT support helpdesk or administrative role with a strong interest in moving into IT Asset Management.
• A foundational understanding of IT assets (hardware/software) and a willingness to learn ITAM principles.
• Familiarity using ticketing systems (e.g. ServiceNow, Zendesk, Jira) is a plus.
• Basic proficiency in Microsoft Excel (e.g. data entry, sorting, filtering). Training will be provided for more advanced functions.
• Any exposure to software licensing or hardware tracking is advantageous but not required.

Soft Skills & Certifications

• Excellent attention to detail and strong organizational skills.
• A proactive learner able to follow instructions and work effectively in a team.
• Good verbal and written communication skills in English. Arabic is a plus but not required.
• ITIL Foundation certification or a willingness to obtain one is a plus.

Physical Requirements

• Ability to lift/move equipment (up to 25 lbs) for audit and inventory purposes.

Benefits

• Competitive salary
• Collaborative and inclusive work culture
• Career growth and training opportunities in a global IT environment

Join Our Team!

If you are a detail-oriented individual looking to start your career in IT Asset Management we want to hear from you! Apply now to become part of a dynamic team where you can build a strong foundation for your professional future.