IT Technical Support

Synosys; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai seeks an IT Technical Support Executive to deliver exceptional support for their software products. The role involves diagnosing technical issues, providing training, and ensuring customer satisfaction through responsive service. Candidates should possess a Bachelor's degree in IT or a related field with 1–2 years of relevant experience. Strong communication skills and a problem-solving mindset are essential for success in this position.

Qualifications

• 1–2 years of experience in IT support or software customer service.
• Strong understanding of troubleshooting methodologies and support tools.
• Excellent verbal and written English communication skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person.
• Provide software training and product demonstrations to clients.
• Diagnose and resolve technical issues related to software products.

Skills

IT support processes

Troubleshooting methodologies

Customer service

Analytical thinking

Problem-solving skills

Education

Bachelor’s degree in IT or related field

Job description

Job Description

The IT Technical Support Executive will be responsible for providing professional, responsive, and high-quality support to clients using Synosys Technologies’ software products. This role involves resolving technical issues, delivering product training, and ensuring a seamless user experience through outstanding customer service.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person.
• Provide software training, product demonstrations, and feature walkthroughs to clients.
• Diagnose and resolve technical issues related to software products and IT systems.
• Ensure a high level of customer satisfaction through courteous, efficient, and solution-oriented support.
• Log and document support activities, technical resolutions, and client feedback in the internal system.
• Coordinate with the development team to elevate unresolved issues and track resolution progress.
• Assist in improving support processes and contribute to knowledge-base documentation.

Candidate Requirements

• Male candidates from Kerala are preferred.
• 1–2 years of experience in IT support or software customer service.
• Strong understanding of IT support processes, troubleshooting methodologies, and support tools.
• Bachelor’s degree in IT, Computer Science, Electronics & Communication, or a related field.
• Excellent verbal and written English communication skills.
• Strong analytical thinking, problem-solving skills, and a customer-first attitude.
• Ability to learn new software systems quickly and adapt to technical challenges.
• UAE driving license is an added advantage.