IT Systems Administrator

Savola Group; United Arab Emirates; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading investment holding group in the United Arab Emirates is seeking an IT Support Specialist to manage network architecture, troubleshoot remote issues, and enhance existing systems. Key responsibilities include coordinating vendor support, maintaining attendance and CCTV systems, and ensuring compliance with IT policies. Ideal candidates will have experience in Windows environments and excellent problem-solving skills. This position is crucial for supporting operational efficiency across various sectors.

Qualifications

• Comprehensive understanding of network architecture.
• Hands-on experience with Windows Server and Desktop OS environments.
• Ability to perform remote troubleshooting and resolution.

Responsibilities

• Coordinate with IT vendors for support activities and projects.
• Support and monitor the existing attendance and CCTV systems.
• Ensure compliance with IT policies and security.

Skills

Network architecture understanding

Windows Server/Desktop OS experience

Remote troubleshooting abilities

Knowledge of O365 & Azure

Good communication skills

Problem-solving skills

Job description

• Comprehensive understanding of network architecture and client/server technology
• Hands-on experience with Windows Server/ Desktop OS environments
• Ability to perform remote troubleshooting and resolution.
• Coordinating with IT vendors for support activities & projects
• Knowledge of O365 & Azure
• Attending calls from retail stores and back office, resolve minor problems via phone or remote support and coordinate with application team to resolve issues with the defined SLA.
• Support, monitor, maintain / replace and enhance the existing attendance system to accurately capture attendance and report into the central attendance system including coordination of development of interface from attendance system to HRMS.
• Support, maintain, monitor, and enhance the existing CCTV system including recording across the organization for safety and security purposes.
• Support, monitor, maintain and enhance the existing WAN/LAN, connectivity, Firewall, Servers, Operating Systems, Anti-virus updates, definitions, and databases.
• Support end-user computing devices including desktops, laptops, printers, handheld devices etc. and related operating systems and applications including Avaya.
• Ensure compliance and adherence across the organization for IT Policies and IT security.
• Conduct periodic quality checks and encourage feedback from business operations to ascertain the successful functioning of business systems.
• Prepare and submit monthly reports with recommendations and suggestions to improvise the existing systems by keeping abreast of user issues and highlight key issues to the development team /application /support vendor for requisite enhancements.
• Excellent problem-solving and multitasking skills. Good communication skills

ABOUT SAVOLA

At Savola, we know who we are and we know what we are doing.

We are the leading strategic investment holding group in the food and sectors across the MENA (Middle East, North Africa) region. We are proud of our Saudi heritage, our current international presence and the ethical business model that sets us apart. We think that companies perform best when they play to their strengths. For us, this means focusing our resources on building a strong portfolio of assets in the food and retail sectors.

Through companies under our two entities, Savola Foods and Savola Retail, we now operate large numbers of grocery stores and produce everyday household staples loved by consumers in 50 countries. Our profits also come from stakes we hold in other companies in our core sectors and other industries.

https://www.savola.com/en/about-us