IT Support Specialist

Estemarat Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading IT services firm in Dubai is looking for a skilled IT Support Specialist to provide technical support and ensure smooth operation of IT systems. The role involves troubleshooting hardware and software issues, installing and maintaining systems, and providing training to employees. Ideal candidates should have a Bachelor's degree in IT and relevant experience. Competitive salary package and career growth opportunities are offered.

Benefits

Competitive salary package

Health insurance

Annual leave

Career growth opportunities

Training and certification support

Qualifications

• Minimum 2-5 years of experience in IT support, helpdesk, or system administration.
• Fluency in English is required.

Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Troubleshoot and resolve system errors, connectivity problems, and application issues.
• Assist in setting up user accounts, email configurations, and system access.
• Document IT issues, solutions, and best practices for internal reference.

Skills

Strong knowledge of Windows, macOS, and Linux operating systems

Familiarity with networking concepts

Proficiency in troubleshooting IT hardware, software, and peripherals

Experience with Microsoft Office 365, Active Directory, and cloud services

Strong problem-solving skills

Ability to communicate technical issues to non-technical users

Education

Bachelors degree in Information Technology, Computer Science, or a related field

Tools

CompTIA A+

Microsoft Certified (MCSA/MCP)

Cisco CCNA or equivalent

Job description

Overview

We are looking for a skilled and customer-focused IT Support Specialist to join our team in Dubai. The ideal candidate will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems within the organization.

Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Troubleshoot and resolve system errors, connectivity problems, and application issues.
• Assist in setting up user accounts, email configurations, and system access.
• Monitor IT infrastructure and ensure system security and data protection.
• Perform regular software updates, backups, and system maintenance.
• Collaborate with external vendors and service providers for IT-related solutions.
• Document IT issues, solutions, and best practices for internal reference.
• Provide training and guidance to employees on IT policies and software usage.
• Support IT projects and assist in system upgrades and deployments.

Requirements

• Education: Bachelors degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum 25 years of experience in IT support, helpdesk, or system administration.
• Skills:
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Familiarity with networking concepts (LAN/WAN, VPN, firewalls, routers).
  • Proficiency in troubleshooting IT hardware, software, and peripherals.
  • Experience with Microsoft Office 365, Active Directory, and cloud services.
  • Strong problem-solving skills and attention to detail.
  • Ability to communicate technical issues to non-technical users.
• Certifications (Preferred): CompTIA A+, Microsoft Certified (MCSA/MCP), Cisco CCNA or equivalent.
• Language: Fluency in English is required.

Benefits

• Competitive salary package.
• Health insurance and annual leave.
• Career growth opportunities.
• Training and certification support.